Position Summary

The Operations Project Manager is responsible for leading and executing strategic operational initiatives across the XWELL portfolio. This role serves as a key liaison between Operations, Facilities, Marketing, Finance, Technology, Supply Chain, Human Resources, and field leadership to ensure projects are delivered on time, within budget, and aligned with organizational objectives.

Working with Department Leaders, the Operations Project Manager oversees projects that drive operational efficiency, customer experience enhancements, revenue growth, facility improvements, new service launches, technology implementations, and business process optimization. This position plays a critical role in translating corporate strategy into field execution while ensuring operational readiness and sustainable results across multiple locations.

Position Responsibilities

Project Management & Execution

1. Lead cross-functional operational projects from initiation through completion, ensuring alignment with business goals and operational priorities. 
2. Develop project plans, timelines, budgets, communication strategies, and implementation schedules. 
3. Identify project risks, dependencies, and resource requirements, proactively developing mitigation plans. 
4. Track project milestones and deliverables while providing regular status updates to stakeholders and leadership. 
5. Facilitate project meetings, working sessions, and executive updates to ensure alignment and accountability. 
6. Manage multiple concurrent projects across a geographically dispersed portfolio of locations. 

Operational Excellence & Process Improvement

1. Identify opportunities to improve operational efficiency, customer experience, profitability, and service delivery. 
2. Analyze operational workflows and recommend process enhancements that support scalability and consistency. 
3. Partner with field leaders to assess operational challenges and implement sustainable solutions. 
4. Develop standardized tools, templates, and best practices to improve project execution and operational performance. 
5. Support continuous improvement initiatives through data analysis, stakeholder feedback, and operational assessments. 

New Program & Service Implementation

1. Lead operational readiness planning for new service offerings, retail programs, wellness initiatives, and business expansion projects. 
2. Coordinate implementation activities across Operations, Marketing, Training, Facilities, and Technology teams. 
3. Ensure locations are prepared with required staffing, equipment, supplies, signage, systems, and training resources. 
4. Monitor implementation effectiveness and recommend adjustments to improve execution and adoption.      
5. Evaluate pilot programs and provide recommendations for broader deployment. 

Facilities, Openings & Capital Projects

1. Support new location openings, remodels, relocations, refresh projects, and closures. 
2. Coordinate project activities with landlords, airport authorities, contractors, vendors, and internal stakeholders. 
3. Monitor project timelines, budgets, and operational readiness milestones. 
4. Conduct site assessments and provide recommendations regarding facility improvements and customer experience enhancements. 
5. Support capital expenditure planning by gathering operational requirements, field feedback, and project data. 

Change Management & Stakeholder Communication

1. Develop communication plans that support operational change initiatives. 
2. Partner with field leadership to ensure successful adoption of new processes, systems, and operational standards. 
3. Facilitate training and transition activities related to project implementations. 
4. Serve as a primary point of contact for operational project stakeholders. 
5. Manage issue resolution and escalation processes throughout project lifecycles. 

Reporting, Analytics & Performance Measurement

1. Develop and maintain project dashboards, status reports, and performance metrics. 
2. Analyze operational data to measure project effectiveness and business impact. 
3. Prepare executive-level presentations and recommendations for leadership review. 
4. Monitor key performance indicators and identify opportunities for operational improvement. 
5. Support annual planning efforts through project forecasting, resource planning, and operational analysis. 

Vendor & Cross-Functional Partnership Management

1. Coordinate with internal departments and external vendors to ensure successful project execution. 
2. Manage vendor relationships associated with operational initiatives and facility projects. 
3. Ensure vendors meet established timelines, service standards, and contractual obligations. 
4. Support procurement activities related to operational projects and facility improvements. 
5. Foster strong cross-functional collaboration to achieve organizational objectives. 

  Minimum Qualifications

1. Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, Project Management, or a related field required. 
2. 5–7 years of progressive experience in project management, operations management, hospitality, retail, wellness, healthcare, or a related multi-site environment. 
3. Demonstrated experience leading cross-functional projects from concept through implementation. 
4. Strong knowledge of project management methodologies, tools, and best practices. 
5. Experience managing multiple priorities in a fast-paced, service-oriented organization. 
6. Strong analytical, organizational, and problem-solving skills. 
7. Exceptional written and verbal communication skills with the ability to influence stakeholders at all organizational levels. 
8. Advanced proficiency with Microsoft Office Suite, project management software, and reporting tools. 
9. Ability to travel regularly to XWELL locations and project sites. 
10. Project Management Professional (PMP) certification or equivalent project management certification preferred. 

Competencies

• Strategic Thinking 
• Project Planning & Execution 
• Operational Excellence 
• Change Management 
• Cross-Functional Leadership 
• Business Acumen 
• Process Improvement 
• Communication & Influence 
• Stakeholder Management 
• Financial & Budget Management 
• Data Analysis & Reporting 
• Problem Solving & Decision Making 
• Customer Experience Focus 
• Accountability & Results Orientation