Case   Management Specialist

Department:   Tribal Assistance

Exemption   Status: Non-Exempt

Pay   Grade(s): 8/9 ($27.29 - $30.56 + DOE)

Purpose: The   Case Management Specialist will provide case management services, coaching,  mentorship, and guidance for General Assistance (GA) and Temporary Assistance   to Needy Families (TANF) clients. The incumbent will use a wrap-around   service approach to provide professional-level casework and services including, but not limited to: conducting   interviews to determine need, assisting client with the application process,   collecting data and documents to establish program eligibility, working with   the client to develop a strengths-based Case Plan, and monitoring client   progress regularly with the end goal of reducing or eliminating the barriers   to the client’s achievement of economic independence and monitoring participant progress towards achieving the   goal of self-sufficiency as directed under the PL 102-477 plan and program   regulations.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Primary contact in   addressing the needs of GA and TANF participants

· Work with participants   to identify strengths and develop Case Plans (CP)

· Provide confidential   case management services including initiating referrals and follow-up   communication with other service providers, complete home visits, and attend   appointments with participants as necessary in an advocate capacity, etc.

· Responsible for   reading, understanding, and explaining State, Federal, and Tribal policies   related to participant services for GA and TANF programs.

· Engage appropriately   with returning participants to support them in identifying strengths, existing supports, and community resources

· Work with each   participant on their financial wellness and create a financial plan.

· Interview participants   and make recommendations and referrals

· Explain program   options and services available to the participant, and the requirements of   each program

· Ensure participants’   right to privacy and ensure appropriate confidentiality at all times including   notifying supervisor if there is a conflict of interest.

· Assist clients in   completing necessary paperwork, follow-up, and assist participant in   acquiring necessary documents via a release of information 

· Responsible for daily   case-noting all contact with participants and service providers using a   designated database

· Work with participants   in setting goals/objectives or identifying barriers to self-sufficiency or obtain   permanent housing

· Process internal   paperwork for the participant in a timely manner to ensure program goals are   met 

· Work with employers to   ensure participants are meeting their employment responsibilities

· Conduct interviews to   determine needs

· Work within timeframes   and deadlines dictated by program requirements

· Conduct self-audits of   participant files to correct reporting or data entry errors and make   adjustments if necessary. 

· Investigate complaints   from participants and others to verify validity; detect discrepancies, and   seek clarification and verification of data.

· Work with other   agencies including; housing, employment, local employers, and other service   providers along with internal providers of services and departments to   provide holistic wrap-around services to participants.

· Other duties as   assigned

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Extensive knowledge of   local, State and Federal service agencies and resources

· Ability to read and   interpret procedures to make conclusions and decisions

· Mastery of basic   office procedures and practices

· Excellent computer   skills including all MS office Suite programs

· Knowledge of   interviewing techniques/Motivational Interviewing

· Excellent writing   skills 

· Ability to evaluate   and recommend changes in a participant’s reentry plan 

· Excellent case   management skills

· Excellent customer   service skills

· Excellent   interpersonal communication skills

· Excellent   prioritization and time management

· Ability to practice   tact, courtesy, and discretion

· Knowledge and current   on approaches to recovery and reentry into the community for persons who have   been incarcerated

· Experience working   with Native American/Alaska Native clientele; sensitive to the cultural   diversity and needs of this population

Minimum   Qualifications (education, experience, skills):

· Associate degree

· Two (2) years' experience working in the social work field or a closely related position. 

· Must be 21 years of   age and have a valid driver's license.

· Substitution: High school diploma and two (2) years' experience in social services or employment services or closely related   position.

Preferred   Qualifications (education, experience, skills):

· BA degree in Social   Services or related field

· LBSW – Licensed by the   State of Alaska

· Accredited Case   Manager 

· CPR/ First Aid/ NARCAN   trained or willingness to be certified soon after date of hire

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· The majority of work is performed in a professional office   setting and is generally sedentary, requiring routine walking, standing,  bending, and carrying of items weighing less than 40 lbs.

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Travel on small   aircraft or ferry may be required.

· Certain positions at Tlingit & Haida may have exposure   to certain hazardous materials or conditions. The supervisor will review   these if applicable.