JOB SUMMARY

Performs receptionist, secretarial and patient registration duties utilizing specific knowledge of medical terminology and hospital, clinic, procedures. Duties include scheduling appointments, pre-registrations, registrations, handling referrals, and compiling and recording medical charts, reports, and correspondence, benefit verification, treatment prior and re-authorization, and collecting co-payments. Reports to the Registration Lead/supervisor and Director of Revenue Cycle.

• Provides a positive and professional representation of the organization.
• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and DNV standards and/or standards from other accrediting bodies.

ESSENTIAL FUNCTIONS

• Greet and interview all patients for registration and enter information into the computer correctly.
• Complete required registration forms (MSP, ABN's, waiver, etc.) and obtain authorized signatures.
• Place identification bands on the patient.
• Obtain bed assignment information for patient from Nursing Supervisor.
• Complete all PAT and OP pre-registrations: Call patient to verify current insurance and demographic information and enter into computer. Provide patient with arrival directions.
• File fax orders in appropriate files.
• Take patient and/or employee payments, such as co-pays, and record payment appropriately as described in department policies and procedures.
• Verify that money in the safe is accurate at shift end as described in department policies and procedures.
• Receive and place all outgoing and incoming telephone calls.
• Answer and complete all paging with the hospital.
• Update census sheet with admissions and discharges.
• Copy series orders and place ID band on patients.
• Receive all incoming messages for the answering service and relay message to physicians and members of the service.
• Log all messages and physician telephone calls.
• Monitor alarm system.
• Page all emergency codes in accordance to policies and procedures.
• Act as general information center within the hospital.
• Answer the phone properly, by greeting in a friendly manner; transferring phone calls when needed; asking the customer if you can place them on hold before transferring.
• Monitor patient traffic to ensure patients do not wait unnecessarily.
• Be knowledgeable of and gather health insurance information for billing purposes.
• Maintains patient confidentiality and adheres to HIPAA guidelines.
• Escort patients from waiting room to registration booth and then to the department they are receiving care. May need to push patients in wheelchairs or provide assistance with walking.
• For emergency patients, will need to take a computer on wheels to the emergency department for bedside registration.
• Perform routine typing and clerical duties.
• Make department director aware of all sensitive situations which would affect the department or hospital.
• May cover the Front Desk Reception or other door coverage as needed.
• Other duties as assignment by Management to effectively run the department.

 JOB REQUIREMENTS

• High School Diploma (or GED or High School Equivalence Certificate) strongly preferred.
• One year previous medical office and patient registration experience strongly preferred.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Computer literacy, good typing skills is necessary.
• Knowledgeable of insurance providers is a plus.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Self-starter with the ability to adapt.
• Excellent communication skills.
• Ability to function as a team player.

FUNCTIONAL DEMANDS

Working Conditions and Physical Environment

• Works in a patient care setting where there is potential exposure to blood, body fluids, infectious materials; and electrical, fire, chemical, physical contact and equipment hazards.
• Fast-paced setting with rapid patient turnover.
• High patient traffic.
• Close-quartered and shared work space.
• Sufficient mobility to negotiate physical plant.
• Strength and endurance sufficient enough to perform physically for long periods of time without sitting (four to eight hours). May include: walking; lifting 25 – 50lbs with or without assistance; bending; twisting; standing; sitting; reaching; stair-climbing and descending.
• Physical dexterity and psychomotor skills to respond adequately and appropriately to routine and emergency patient care needs in an ambulatory setting.
• Visual and auditory capabilities sufficient to read information and respond to patient care needs.
• Ability to work in a computerized environment that includes prolonged sitting and use of keyboard, mouse, and monitor.
• Cognitive ability to accurately observe, analyze, and interpret general and technical data both verbal and written to accurately communicate this information.