Primary Functions: Using Keystone Collections, prepare basic information on delinquent loans, master cards, mortgages and/or overdrawn accounts, make and answer phone calls, follow up on worked accounts, research accounts to correct deficiencies caused by error, make interest and principal adjustments as required, prepare payment or extension agreements at member’s request, keep records on delinquent loans, master cards, mortgages, and/or overdrawn accounts, file documentation as needed, write up and post daily mail, check current addresses in computer to ensure correct information.

Duties and Responsibilities:

• Research and purify accounts from queues within Keystone Collections to include but not limited to overdrawn accounts, delinquent loans, master cards, and mortgages.
• Assist with the processing of bankruptcy claims.
• Contact members on accounts assigned to resolve errors and produce payments. Record all member contacts along with any promise to pay.
• Post payments to accounts, including posting and recording of payments to charged-off accounts.
• Maintain complete and accurate records of attempted recovery activity as directed by the Debt Recovery Manager.
• Prepare correspondence to delinquent members and use certified mail when desirable to ensure member notification.
• Must maintain knowledge of all credit union products to aid in the research, correction or collection of accounts.
• Research and correct credit report disputes within E-Oscar. Report negative charged off accounts to Efunds.
• Prepare delinquent accounts for legal action.
• Assist with the creation and maintenance of all debt recovery reports.
• Complete required and recommended educational courses; Follow all rules and regulations as applicable to the job function, including but not limited to the Bank Secrecy Act.
• Perform all other duties as assigned.

• High School graduate
• Two or more years of experience in a financial institution or in debt collection. 
• Knowledge of all credit union products and services.
• Knowledge of general office procedures and organizational skills.
• Ability to work in a fast-paced environment and be flexible with schedule.
• Ability to communicate well with members and staff.
• Microsoft Office experience helpful.
• Previous experience with debt recovery is helpful.