Position Title: Case Manager 

Employment Type/Hours: Full-time, 40 hours per week Tuesday-Saturday 7a-3p

Supervisor: Crisis Services Supervisor 

Department: Crisis Services Department

FLSA Status: Non-exempt 

FLSA Exemption Test: N/A

Starting Salary/Hourly Rate: $19.00/hour 

Last Updated: 06/23/2026

Our Mission

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.

Our Values

SAFETY

We believe that freedom from physical, emotional, spiritual and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence.

RESPECT

We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them.

EMPOWERMENT

We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff and volunteers have the strength to make necessary change and to accomplish our goals. We recognize that success is defined by each individual given their experience, talents and culture and we celebrate this success.

EDUCATION

We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down social and cultural norms that continue to divide us.

HOPE

We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being.

Equity and Inclusion

Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Position Standards

•  Position Standards  
• 1. Direct Service Delivery Standard  a. Employee demonstrates a commitment to exceptional service for all individuals seeking  assistance from Safe Berks and does so in a manner that is trauma-informed and in line with  agency values of safety, respect, empowerment, education, and hope. Employee always  maintains confidentiality according to agency requirements, consistently follows agency policies  and procedures, and makes good decisions within the boundaries of their position expectations. 
•  2. Conduct and Behavioral Standard  a. Employee responds to changing circumstances by being innovative and adjusting behavior to fit  different situations.  Employee performs work with a calm demeanor in stressful situations. Even  in situations that may cause employee personal discomfort, they are able to be flexible and  understand and balance others diverse views and beliefs. 
•  3. Essential Skills Standard  a. Employee has strong communication skills, which are essential to the work of an advocate.  They express oneself clearly and effectively when speaking and writing. Employee practices  active listening by facilitating two-way communication and ensures that information is  understood by all parties. They share information in a timely manner using the most appropriate  method and follows up with individuals requesting additional information, referrals, or  assistance.  Essential Duties & Responsibilities (includes but is not limited to the following):  

Essential Duties & Responsibilities (includes but is not limited to the following):

1.   Meet with survivors, their children, and pets upon entry into the Emergency Shelter Program. 
2.   Provide ongoing quality trauma-informed case management services to survivors, their children, and  pets, in an emergency   shelter program. 
3.  Develop goal plans that regularly assess the needs, safety, and well-being of the survivor as well as  those of their children/pets.  
4.  Assist survivors with exploring/establishing/maintaining a continuum of services including but not limited  to employment, other eligible income, budgeting skills, school enrollment, childcare, pet care,  connections to medical, mental health, and substance use disorder resources as applicable, veterinarian  care, education for basic living/ parenting skills, locating/securing permanent housing. etc. 
5.  Provide referrals and assistance with connecting to all available Safe Berks services and community  resources. 
6.  Initiate referrals for school age children to the IU under the McKinney-Vento Act, when appropriate. 
7.  Assist survivors and their children with safety planning, identifying supports, and goal planning. 
8.  Coordinate exit plans for survivors, their children, and pets leaving the emergency shelter program.
9.  Explore community resources and develop/strengthen community partnerships with other social service  agencies.  POSITION DESCRIPTION 
10. Maintain accurate and comprehensive case notes and electronic records in accordance with agency  standards.  
11. Attend and actively participate in individual/group supervision and staff meetings. 
12. Crosstrain with Crisis Hotline & Intake Advocates.  
13. Crosstrain with Residential Services Advocates.  
14. All other duties as determined by department director.  To perform this job successfully, an individual must be able to satisfactorily perform each of the essential  duties. Reasonable accommodations may be made to enable individuals to perform the essential functions.  

Educational & Experience Requirements:

 1 – 3 years’ experience working in the Human Services field or performing advocacy work   • Prior experience providing case management to underserved communities required  • Associate's degree in human services or related field preferred. A degree can be substituted for  equivalent and relevant employment experience.  • High school diploma or equivalent degree required  

Essential Physical Requirements:

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

Other Requirements:

•  Completion of a background check request; FBI, State Police, and Child Abuse Clearances obtained  within required timeframe under Act 153 through agency vendor   • Successful completion of required Advocate Training provided by agency  • Valid driver's license, current vehicle registration, acceptable driving record, and PA Minimum Liability  insurance coverage of $15,000 Bodily Injury per person / $30,000 Bodily Injury per accident and $5,000  Property Damage, or $35,000 Combined Single Limit, if your position requires operating a personal or organization owned vehicle.

Safe Berks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Safe Berks complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.

If you have any questions about open job opportunities please contact Mindy Peiffer, Human Resource Manager, at Mindyp@SafeBerks.org.