Who We Are

Method Insurance is an MGA focused exclusively on Workers' Compensation. With a national footprint, we serve employers of all types by delivering the right coverage to protect their businesses and employees. Our vision is to drive industry-changing outcomes, provide exceptional service to our customers, and create a rewarding workplace for our employees.

Guided by core values of respect, trust, excellence, and caring, we merge deep expertise with leading-edge technology to minimize workplace injuries, ensure superior outcomes, and expedite a safe return to work, ultimately reducing costs for employers and improving the well-being of their employees.

Method Insurance is committed to being there every step of the way, delivering results that benefit everyone involved.

What To Expect

As part of the Insurance Services team, the primary responsibility of the Customer Service Representative is to provide industry-leading, customer-focused service through various touchpoints in the life of a policy. This role is responsible for addressing initial inquiries from agents and policyholders regarding billing, policies, commissions, agency contracting, premium audits, and claims. This role quickly identifies an agent or insured’s needs, then accurately and timely routes them to the appropriate team or team member. This is a full-time, hourly non-exempt position with standard business hours of Monday through Friday from 8:00am to 5:00pm, with some flexibility at manager’s discretion. 

What You’ll Do

• Manage a high volume of inbound and occasionally outbound calls with a focus on customer satisfaction, assisting inbound callers with a goal of a simple and straightforward resolution. 
• Answer and resolve email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds. 
• Manage and resolve task queues related to front-end functionalities (submissions, information requests, post-bind audits, etc.), as well as Policy Services inquiries (first notices of loss, loss runs, document delivery, billing, etc.). 
• Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service to agents and insureds. 
• Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction. 
• Perform other duties as assigned. 

What You Need

• Superior phone etiquette and listening skills 
• Excellent customer service 
• Attention to detail 
• Ability to work calmly under pressure 
• Ability to use initiative and work in a team environment 
• Proficient in Microsoft Office Suite, G Suite, or similar software 
• Comprehension of a task-based workflow system to manage prospective and current customers and accounts 

Preferred Experience

• A high school diploma or higher degree required 
• Experience in the insurance industry is preferred 
• Call center experience preferred, but not required 
• A combination of education and experience will be considered 

What We Offer:  

In exchange for your time and expertise, we offer competitive compensation, 401(k) plus matching, health benefits (including HSA Contribution), paid disability, paid parental leave, professional development opportunities, and a hybrid/remote work environment. This is an opportunity to play a key role in the continued success of a growing organization. 

Unless fully remote, this position operates in a professional office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is largely a sedentary role with prolonged periods of sitting at a desk and working on a computer. However, some filing is necessary and may require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Method Workers’ Compensation is an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.