Syracuse Family Dental is a growing, family-owned dental organization committed to delivering exceptional patient care and creating outstanding experiences for our patients and team members. We are seeking an experienced, motivated, and results-driven Regional Office Manager to oversee operations and support multiple offices throughout the Syracuse/Binghamton region.

This leadership position is ideal for a dynamic professional who thrives in a fast-paced healthcare environment and is passionate about team development, operational excellence, and patient satisfaction. 

A Regional Office Manager's responsibilities include:

• Providing leadership, guidance, and support to Office Managers and team members across multiple dental offices
• Driving a positive, accountable, and team-oriented culture throughout the region
• Monitoring office performance metrics and implementing strategies to achieve operational and financial goals
• Supporting recruitment, onboarding, training, and development of office leadership teams
• Ensuring consistent execution of company policies, procedures, and best practices
• Partnering with clinical and administrative teams to optimize patient experiences and office efficiency
• Analyzing key performance indicators, identifying opportunities for improvement, and developing action plans
• Assisting with budgeting, revenue cycle management, insurance processes, collections, and financial reporting
• Addressing patient concerns and helping offices resolve complex service issues promptly and professionally
• Conducting regular office visits, performance reviews, and leadership meetings
• Supporting growth initiatives, special projects, and regional business objectives

Why join us?

• We are not a DSO, we are a locally owned, family-focused dental organization with a strong reputation for patient care and community involvement
• Comprehensive benefits package including health, vision, and dental insurance
• Paid time off and paid holidays
• 401(k) with company match
• Opportunities for professional growth and executive leadership development
• Modern, technology-driven practices with a commitment to innovation
• Supportive leadership team and collaborative work environment

Requirements:

• Dental office management experience preferred
• Multi-site management experience preferred
• Strong leadership, coaching, and team-building skills
• Excellent communication, problem-solving, and organizational abilities
• Experience managing operational and financial performance metrics
• Knowledge of dental insurance, billing, collections, and patient scheduling processes
• Ability to travel regularly between offices throughout the region
• Ability to multitask and adapt in a fast-paced environment
• Positive attitude with a patient-first mindset
• Full-time availability

Salary: $55,000 – $100,000 per year, based on experience, plus performance-based bonus opportunities.

If you're looking for an opportunity to make a meaningful impact, lead high-performing teams, and grow your career with an organization that values excellence, teamwork, and patient care, we'd love to hear from you!

Syracuse Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination, and all other privileges, terms, and conditions of employment.