Roles & Responsibilities:

• Answer all incoming calls with a smile

Preform all registration of demographic information for new patients and updates to established patients

• Schedule, reschedule and cancel appointments as necessary

• Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly

• Insurance verification and authorization

• Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals

• Responsible for optimizing provider's schedule

• Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information

• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system

• Prepare documentation for upcoming appointments

• Request outside records and images for patients upcoming appointments

• Maintain patient confidentiality and follow HIPAA guidelines

• Maintain and work task list daily

• Increase Portal participation

• Cross trained to provide back up in other administrative areas, including the front desk if needed

• Perform other front office duties as assigned

• Schedule and offer support to Telehealth patients

• Scan in medical records for new patients that have upcoming appointments

• Send new patient paperwork using the Health Asyst software and offer technical support to the patients

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of phone communication.
• Must be able to lift up to 15 pounds at a time.
• Must be able to manage multiple tasks.
• Must be detail oriented.