About the Role

We are seeking a highly motivated and experienced Treatment Specialist/Treatment Coordinator to provide remote hearing healthcare services for Ausotic Hearing Aids and Earlens hearing devices. The ideal candidate is passionate about telehealth, deeply knowledgeable in hearing instrument fitting, and committed to delivering outstanding patient outcomes through a virtual care model.

Key Responsibilities

• Provide remote counseling and education to patients regarding hearing loss and the full range of Virsono hearing solutions.
•  Recommend, sell, and fit appropriate Earlens solutions, air conduction systems, and the full range of Ausotic hearing aids tailored to each patient's needs. 
• Document all patient interactions and maintain accurate records within the electronic medical record (EMR) system.
• Coordinate scheduling of appointments and activities; collaborate with local and national support resources.
• Deliver excellent patient care and proactive customer service with a focus on minimizing returns and maximizing satisfaction.
• Collaborate with other healthcare professionals and referral sources as needed.
• Stay current on advancements in hearing technology, Earlens product updates, and telehealth best practices.
• Meet productivity and quality standards as established by the clinic.

Requirements

• Bachelor's degree in Audiology, Hearing Science, or a related field
• Valid Texas state license to practice as a Hearing Instrument Specialist
• Minimum 2 years of experience in hearing instrument fitting and dispensing
• Experience with telehealth technology and remote patient care preferred
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively as part of a team
• Strong organizational skills and attention to detail
• Strict adherence to patient confidentiality and HIPAA compliance

Physical Demands

• Ability to sit and stand for extended periods
• Comfort using a computer and telehealth technology throughout the workday

We are an equal opportunity employer and welcome applications from all qualified individuals. If you are a motivated hearing healthcare professional with a passion for remote patient care and experience with Earlens hearing devices, we encourage you to apply.