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Reports To: Director of Patient Access

Status: 80 hours per two week pay period

Shift: 8 hours between 7:30 am - 5:00 pm
Job Schedule: Full time
Weekly Hours: 40 hours

Remote Position: No

Pay: Competitive salary

Benefits: Huron Regional Medical Center offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, sick leave and paid time off. To review your benefit eligibility, visit HRMC Benefits.

Position Purpose:

Responsible for coordinating and scheduling patient appointments, procedures, and diagnostic services across multiple departments or locations. Responsible to complete pre-registration and pre-authorization of medical care along with communicating benefit information to patients

Demonstrates the mission of the hospital is met by demonstrating the Core Values:

• Respectful-We value the unique talents, ideas, contributions, and circumstances of each individual.
• Engaged-We value being active, positive participants at work and in our communities.
• Available-We value providing local access to care for our communities while being present for each other.
• Competent-We value knowledge, people-centered, innovative, and technology driven teams.
• Helpful-We value always helping others with kindness and compassion.

Essential Job Functions:

• Schedule patient appointments, procedures, and ancillary services in accordance with provider availability and organizational guidelines.
• Collect and verify patient demographic, insurance, and referral information at the time of scheduling.
• Coordinate scheduling across multiple departments, providers, and service lines to ensure timely access to care.
• Ensure appropriate authorizations, referrals, and pre-certifications are obtained prior to scheduled services.
• Provide patients with clear instructions regarding appointment details, preparation requirements, and arrival times.
• Maintain accurate and up-to-date information within scheduling and electronic health record (EHR) systems.
• Monitor and manage provider schedules, including cancellations, rescheduling, and waitlists.
• Answer high volumes of inbound and outbound calls in a professional and efficient manner.
• Resolve scheduling conflicts and address patient or provider concerns promptly.
• Collaborate with clinical staff, registration, and revenue cycle teams to ensure continuity of care and accurate billing.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Meet productivity, quality, and customer service standards.

Other Job Duties:

• Effectively communicates with supervisor in areas of opportunity that will improve hospital performance results, increase productivity, and reduce obstacles.
• Provide patient with cost estimates when needed and request upfront payment according to HRMC policy.

Qualifications: (Minimum Education and Experience)

• High school diploma or equivalent required.
• Previous experience in healthcare scheduling, registration, call center, or customer service preferred.
• Knowledge of medical terminology, insurance requirements, and referral/authorization processes preferred.
• Strong computer proficiency, including scheduling systems and EHR platforms.
• Excellent organizational, time management, and multitasking skills.
• Strong interpersonal and communication skills

Knowledge, Skills, and Abilities:

• Attention to detail and accuracy
• Customer service orientation
• Problem-solving and conflict resolution
• Ability to work in a fast-paced, high-volume environment
• Ability to prioritize tasks and manage multiple schedules

Physical Aspects of the Job:

• Ability to sit for extended periods and perform repetitive tasks.
• Visual, auditory, and verbal abilities sufficient to effectively communicate with patients, providers, and staff in person and via telephone.

Mental Requirements:

• Can perform problem solving of complex tasks with instructions and critical thinking skills
• Strong verbal and written communication skills
• Computer Skills
• Math Skills
• Independent judgement and decision making
• Clerical skills including detailed precision working at times.
• Presents appropriate interpersonal and social skills