Position Function: Provides administrative support to the Quality Improvement and Contracts Team. 

Working Conditions: Heavy computer usage, administrative and clerical functions in a “team” office environment, attendance at public functions, and some evening and weekend work may be required. Lifting files and office supplies required, up to 25 pounds. The position is sensitive to the service population’s cultural and socioeconomic characteristics. 

Exposure to Confidential Information: Maintains confidentiality, and follow policies related to personnel and client records. 

Key Expectations/Responsibilities:

· Maintains high ethical standards which are outlined in the ACH Child and Family Services Code of Ethics.

· The ability to work collaboratively with other personnel and/or service providers and professionals.

· The capacity to maintain a helping role.

· The ability to set appropriate limits.

· Performs other duties as assigned and required to maintain department’s operations.

· Attends work regularly in accordance with agency leave policy.

Implementation:

· Makes a priority to work with the Out of State Capacity-Building Team in the on-boarding of Network Providers.

· Manages the setup of new Network Providers in OCOK systems.

· Maintains department’s spreadsheets (set-up, tracking).

· Obtains necessary reports from external systems for prospective and/or current Network Providers. 

· Responsible for the distribution of Certificates of Participation for trainings facilitated by the department.

· Performs data entry into department’s electronic programs and systems.

· Notifies Network Providers of upcoming meetings, trainings, and/or requirements. 

· Assists in quality of data collection for Monitoring Reviews.

· Coordinates with Quality Improvement & Contracts (QI&C) Specialists to ensure deadlines are being met.  

· Types correspondence, forms, meeting notes and other documents to support work of the department.

· Responds to general questions from Network Providers including assignments of QI&C Specialists and Care Coordinators. 

· Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work-related contacts.

Training and Supervision:

· Attends continuing education necessary to expand knowledge and maintains certifications or licenses.

· Communicates regularly with supervisor and seek supervision when appropriate.

· Participates in meetings and in-service trainings as assigned 

Requirements:   

Education: High School Diploma, or equivalent. 

Experience: One year of full-time administrative support, general office, clerical, secretarial, or Texas Department of family and Protective Services experience.

Functional: Knowledge of basic computer functions. Skills in using Microsoft Works or Windows environment. Skills in working in an office supporting several staff members. Ability to effectively handle multiple assignments in a dynamic environment. Excellent verbal communication skills, customer service and organizational skills.