SUMMARY

Under the supervision of the Assistant Finance Director (AFD), the Yardi Support Analyst is responsible for providing functional and technical support to the Housing and Finance departments regarding Resident Ledgers, Gross Potential, Subsidy payments, charges, receipts, and other financial implications regarding tenants and revenue to effect real time problem analysis and resolutions. This includes acting as the primary interface to Housing and Finance team members via phone and email. A secondary role includes providing online and phone training for Yardi and related systems. This position also monitors transactions and processes to ensure compliance with KCDC and HUD regulations. The incumbent prepares and submits required reporting in compliance with relevant regulations.  

All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.

SUPERVISORY RESPONSIBILITIES

The Yardi Support Analyst is a non-supervisory classification.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. 

• Analyze and identify Yardi system problems and develop and implement appropriate solutions.
• Evaluate systems and recommend solutions to streamline workflow processes and end results.
• Develops written policies and procedures for Yardi users and assists in the implementation of those policies and procedures company wide. 
• Establish and manage roles and assign permissions for Yardi users.
• Assists Admissions when tenant’s experience issues related to KCDC’s participant portal.
• Submits Multifamily TRACS (Tenant Rental Assistance Certification System) submissions through the IMAX (Integrated Multifamily Access Exchange). Submits MAT files. Identifies error(s) in MAT files, instructs field staff on how to correct the error and resubmits new certifications to TRACS. Submits TRACS Error Correction on MAT Files and Vouchers as required. 
• Reviews, corrects and retransmits IMAX site daily for TRACS errors, emails regarding HAP payments, and any alerts from HUD/TRACS. Reviews TRACS subsystems monthly.
• Prepares HAP (Housing Assistance Payments) for each KCDC property. Reviews HAP to ensure accuracy. Reviews and monitors each HAP record for repayment agreements and updates resident records as required. 
• Makes corrections of site data for voucher release of payment and completes monthly reconciliations of differences.
• Tracks and follows up on abnormal issues.
• Participates in accounting close cycle.
• Run and review rent discrepancy reports, make corrections and provide guidance and training to site teams as needed.
• Work with VP Housing and CFO to identify revenue discrepancies and to establish process for efficient revenue maximization.
• Analyzes and verifies validity of technical data; assists in correcting and tracking 50058 submission errors for Public Housing, as applicable. Submits Public Housing 50058's electronically, maintaining the required minimum 95% reporting rate.
• Troubleshoots electronic system problems with software programs and submission databases; provides help desk for KCDC field staff for housing programs. 
• Prepares reports for Finance, Housing and Regulatory and Compliance Department as required.
• Assists in training for LIPH, PBRA, and Section 8 employees. 
• Provide information, customer support and technical issue resolution via email or phone for all Sites, Contract Administrators, HOD, Compliance Managers, and Finance Staff regarding Ledgers, Rent Charges, Gross Potential, Vacancy, Move-In and Out, and other tenant and revenue-based problems needing addressed. 
• Field user inquiries on how to perform certain functions/tasks and reinforce previous training.
• Input Gross Rent changes for all Sites to review and correct adjustments to voucher and accounting reports created by software.
• Work with various departments to aid in creating process and procedure guidelines and SOPs as they relate to Yardi, industry regulations, and company policy. 
• Provide recurrent training to Sites, Regional Managers, Compliance personnel, and Accounting.
• Aid in establishing and correcting various “Security” group functions for GL/Job Cost, Charge Codes, etc.
• Coordinate the conversion/set-up of new acquisitions (new properties/ entities). 
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of modern office practices, procedures, and equipment.
• Skill in utilizing computer applications for offices.
• Ability to train employees on the use of software applications.
• Ability to make responsible and independent decisions in accordance with established policies and procedures.
• Ability to maintain administrative, fiscal, and general records and to prepare reports and answers questions from records.
• Yardi experience and an understanding of general accounting principles are strongly preferred.
• Customer Service and Technical Support is a plus. 
• Experience with HUD, Section 8, Property Management, or LHTC is a plus.
• An understanding of SQL database structure is also a plus.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with internal customers and external customers.
• Ability to compose routine correspondence and perform office management details without assistance.

BEHAVIORAL COMPETENCIES

This position requires the incumbent to exhibit the following behavioral skills:

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.

Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Accounting, Finance, Math, Computer Science, or other related field and a minimum of three (3) years of experience supporting users in a Yardi environment and maintaining software, OR an equivalent combination of education and experience may be considered.  

CERTIFICATES, LICENSES, AND REGISTRATIONS

No special requirements at appointment. 

Some positions may require possession of a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is moderate.