The Vice President of Deposit Operations is accountable for making the non-member facing operations of the Credit Union both efficient and engaging. The role is responsible for maximizing employee productivity and effectiveness through leadership and coaching. The role is ultimately responsible for the optimal performance of a 7x24x365 operation that includes the Electronic Services, Plastics, and Deposit Operations, while keeping the best interest of the member in mind at all times.

Principal Duties and Responsibilities:

• To provide managerial and technical support to non-member facing operations of the Credit Union.
• To develop and recommend new procedures, programs and services in all areas of the Credit Union’s non-member facing Operations. To modify, correct, or revise existing procedures and programs to adapt departments to internal and external environmental changes.
• Coordinate changes and processes associated with vendors who provide the Credit Union services.
• Manage the day-to-day non-member facing operations of the Credit Union and establish office procedures to utilize staff and facilities most efficiently.
• Ensure that the Chief Member Service Officer is kept fully informed on all facets of the Operations Department, as it relates to the conditions and operations within the Member Service Department and the Credit Union as a whole.
• Review audit recommendations and follow up on corrective actions to avoid future concerns.
• Responsible for ongoing and any new core and ancillary systems testing.
• Stays current with industry trends under the non-member facing operations umbrella.
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work, and to provide consistent and excellent service to members.
• Administer various projects as assigned by the Chief Member Service Officer.
• Communicate enhancement ideas to the Chief Member Service Officer.
• Assist staff in developing/implementing new products or services.
• Manage the Deposit Operations of WCCU
• Maintains a neat and orderly work area and ensures that all negotiables and confidential records are properly secured.
• Keeps abreast of changes in field of expertise through resources provide by the vendors, conferences, webinars, user groups, etc.
• Other job-related duties as may be necessary to carry out the responsibilities of this position.

Managerial Responsibilities:

• Supervises and coordinates activities of employees engaged in the credit union’s operations functions. 
• Utilize Integrity Coaching to provide consistent coaching, development, and performance review. Also provide continuous feedback and reinforcement of policies and procedures.
• Travel to branch locations to work with staff for training purposes as well as following procedures & remaining compliant with regulatory updates.
• Plans, prepares, and schedules staff, according to budgets and workloads to maintain proper staffing & ensure smooth daily operations.   
• Maintains a highly motivated, well-trained staff and establishes effective employee relations.  
•  In cooperation with your leader (and in consultation with Human Resources), take responsibility for hiring, training, coaching, and discharging of staff.  
• Welcomes new staff members to the department.  
• Develop & maintain a budget.
• Ensures each staff member receives proper orientation, training, coaching and cross-training to ensure quality service.   
• Communicates with other departments and management to resolve problems and expedite work.  
• Interprets and communicates work procedures and company policies to staff.  
• Resolves complaints and answers questions of others regarding services and procedures.    
• Develops & maintains constructive and cooperative working relationships with others.   
• Reviews and checks work of staff for accuracy and content. Provides additional training where needed.    
• Makes recommendations to management concerning staff and improvement of procedures.
• Requisitions supplies as needed for the department.
• Assists staff in handling complex situations.
• Schedules and facilitates regular staff meetings.
• Ensures that the appearance of the department is neat, organized, and in accordance with Credit Union policy.
• Ensures that all confidential records in the work area are properly secured each day.

Work Relationships and Scope: Reports directly to the Chief Member Service Officer. Will have regular contact with members and employees of the member service department. 

Performance Dimensions:

• Must maintain the integrity of confidential business information and follow all guidelines on confidentiality.
• Provide outstanding services to co-workers & members.
• Possess the ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.  
• Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude.
• Possess ability to gain the trust and respect of members, management, and employees. Also maintains a positive, professional, team-oriented working relationship with staff and outside vendors.
• Enhance job growth through continuing education, as required or necessary.

Knowledge, Skills and Abilities Required:

Education/Experience:

• Bachelor’s degree in business, finance, or other financial related experience preferred.
• Five years of experience in the financial field preferred. Experience working with a financial institution preferred.
• Prior supervisory and leadership experience preferred.
• Deposit Operations experience preferred.

Skills and Abilities:

• Professional, well-developed interpersonal skills essential for projecting a positive image as a representative of the Credit Union.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.  
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely. 
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Working Conditions:

Job Conditions/Work Location: The majority of work will be performed in a normal office environment. Hours of work will generally be during regular business hours and average at least 40 hours a week. There will be some variation in work hours due to special projects, deadlines, education and other concerns. The noise level in the work environment is usually moderate. Will make periodic visits to branch locations.

Physical Requirements: Ability to sit for extended periods of time, regularly access files (some standing, walking, climbing, bending, stooping, lifting and carrying of usually light materials.) Frequent mental and visual concentration required for computer usage.

Equipment Used: Various software programs, telephone, computer, copy machine, calculator, fax machine, and other office equipment.

Hazards: Only those present in a normal office setting; no known hazards. In the course of working with the public, the employee may, on a very limited basis, encounter abusive, aggressive or unpredictable threatening behavior. Must observe safety and security practices at all times.  

Acknowledgment: This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by leadership. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.