POSITION SUMMARY: It is the primary responsibility of the Convention Porter to set up and tear down various events in the various convention areas on the property. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.  

Top 5 Specific Job Functions:

•  Maintain the cleanliness of the meeting rooms 
•  Set up and break down rooms for both meetings and food functions
•  Transport any food and beverage trays/items in public areas to service areas
•  Stock and organize supply carts with designated materials and equipment, transporting them to the assigned function area
•  Inspect set rooms for cleanliness and agreement to group requirements

Other Specific Job Functions:

• Maintain complete knowledge of daily scheduled group functions, times, locations, number of people, location of all Hotel function space and names of rooms, all styles of meeting and Banquet room settings, and all safety guidelines
• Supervise and assist in the maintenance and cleaning of meeting rooms
• Effectively communicate with management and staff to fulfill and address any issues or needs requested by the guest or other employees
• Sustain complete knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements
• Retrieve clean linen and skirting from the laundry and store them in the storage areas
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flip charts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards
• Set up table linens, skirting, and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards
• Refresh rooms as scheduled, following departmental standards
• Breakdown function areas as scheduled in accordance with departmental procedures, storing all reusable goods and return equipment to specified storage areas
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor
• Performs all other job-related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Required:

• Must be 21 years of age or older
• Working knowledge of all related banquet equipment
• Working knowledge of service and set-up standards
• Ability to take initiative and exhibit flexibility
• A highly motivated and energetic personality
• Excellent customer service skills
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Previous experience in setting up and tearing down functions and events in an arena or convention center-type environment preferred
• Must have interpersonal skills to effectively deal with management, employees, and guests, and be able to follow directions effectively
• Must possess effective listening skills, strong judgment skills, and organizational skills to function effectively under time constraints and within established deadlines

Preferred:

• Previous experience in the hospitality industry or a similar environment
• High School diploma or equivalent
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

•  Food Handler’s Card

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.