Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** Coordinates the daily operations of the Home Delivered Meals program, ensuring participants receive consistent,

high-quality service. Leads intakes, reassessments, and referrals while maintaining accurate, confidential records in

compliance with regulatory requirements. Serves as a primary point of contact for clients, providing program

information, guiding eligibility, and connecting individuals to community resources. Oversee volunteer

engagement from recruitment through recognition and collaborates closely with team members to deliver

coordinated, responsive care. Addresses client concerns and crisis situations with professionalism, communicates

effectively across staff, and supports service continuity through occasional route coverage.

Essential Duties and Responsibilities 

· Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.

· Establishes trusting relations with coworkers, peers and program participants.

· Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective and caring way.

· Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance.

· Answer incoming calls from clients regarding available services, program information, and assist with navigating eligibility and enrollment processes.

· Coordinates program volunteers including volunteer recruitment, selection, training, supervision, and recognition. 

· Connect clients to community resources and services.

· With the support of program assistant, maintains a caseload of 900 clients with accurate and confidential client records, documentation, and agency reports, in compliance with organizational policies and regulatory requirements. 

· Responsible for coordinating services for future Medicaid clients, ensuring eligibility, compliance, and access to appropriate care and resources while serving as the primary point of contact for client support and case management.

· Handle crisis situations professionally, take appropriate action and report critical incidents as required.

· Maintains and ensures confidentiality of all program participant information.

·Initiates queries on customer concerns and forwards to appropriate management 

· Occasionally fill in on client routes, if needed, to maintain service continuity and ensure client needs are met.

· Communicate effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.

· Utilize your ability to research and provide meaningful resources to the Clients, such as identifying relevant community resources, educational materials, or support services.

· Attends and participate in staff meetings, trainings, and seminars. 

Performs all other duties as assigned 

Working Conditions and Physical Requirements

· While performing the duties of this position the employee is regularly required to answer a high volume of telephone calls.

· Deliver meals to clients as needed and may need to lift up to 25 lbs. repeatedly during deliveries.

· Travel utilizing personal vehicle may be required.

· Extended periods of sitting at a desk may be required.

· The noise level is usually low to moderate.

Position Type and Expected Hours of Work

Full Time 30 hours 

 Monday – Friday 8:00am- 5:00 pm / Occasional Saturdays, Evenings & Holidays may be required on program needs. 

PAY RANGE:  $19.00-$21.50 per hour

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Minimum Qualifications of Position

· Ability to work independently, exercise good judgement and participate as a member of a multidisciplinary team.

· Ability to utilize the telephone for extended periods.

Preferred Qualifications of Position

· Strong ability to listen attentively and respond thoughtfully to the needs and concerns of program participants.

· Experience in gerontology or social services.

· Prior experience in customer or client services, particularly in handling phone-based inquiries and support.

· Prior experience working with and coordinating volunteers. 

Competencies

· Models core culture attributes of Volunteers of America- Colorado Branch that include “AIRS” (Accountability, Integrity, Respect and Service).

·  Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues of HHS (Hungry, Humble, and People Smart).

Knowledge and Skills

· Knowledgeable about available service programs for seniors in program service areas.

· Strong computer skills in Microsoft office.

· Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.