Bilingual Operations Coordinator

 Position Overview: This position should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day. Attention to detail is essential, as there are significant amounts of paperwork and filing. Being a team player and willing to share responsibilities with other team members is expected. All Operations team members are cross trained to fulfill various responsibilities within other positions; flexibility and a positive attitude are enforced.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday

Reports To: Strategic Operations Manager

AGENCY EXPECTATION OF EMPLOYEE

• Maintain confidentiality of client, donor, volunteer, staff and board information
• Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
• Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
• Represent Meals On Wheels in a professional manner at all times
• Required to pass criminal background check and have a free and clear MVR
• Contribute to other projects when necessary

ESSENTIAL JOB TASKS

• Phone calls: cancellations, intakes, re-intakes, NA
• Review route sheet totals and investigate any discrepancies
• Pick up route envelopes and deliver bucket of route folders to kitchen, Haltom City route sheet to the pack out room desk, Special Meals and Main Office route sheets to Nutrition, along with a copy of the Daily Meal and Beverage report 
• Balance supply request invoices as needed
• Manage and maintain Operations file room
• Print sign in sheets
• Create, retrieve and sort route folders
• 4 month inactive and deceased client files and remove from filing room 
• Order and maintain agency-wide supplies
• Manage Quarterly Celebration List, Employee Meal Deduction Report and Front lobby tv display
• Employee engagement projects such as decorating Operations tree and wall board
• Participate in Staff Event Planning committee
• Weekly stuff envelopes and telephone reassurance calls

QUALIFICATIONS

• High school diploma or equivalent

REQUIREMENTS

• Proficiency in Microsoft Word, Access, Excel and Outlook
• Bilingual in English and Spanish, with strong verbal and written communication skills in both languages

EXPERIENCE

• Relevant experience or knowledge and skills preferred