Woerner Agribusiness is seeking a motivated and technically skilled IT Support Technician to join our team. This position is responsible for providing day-to-day technical support for employees across multiple locations, ensuring our technology systems operate efficiently and securely.
The ideal candidate has a solid foundation in IT, enjoys troubleshooting technical issues, provides exceptional customer service, and is eager to continue learning and growing in the field of information technology.
 

Essential Duties and Responsibilities

• Provide first-level technical support for employees in person, over the phone, and remotely. 
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, tablets, mobile devices, and other technology. 
• Set up workstations, user accounts, email, and software for new employees. 
• Troubleshoot hardware, software, networking, internet, and connectivity issues. 
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. 
• Assist users with Microsoft Business Central and other business applications. 
• Perform routine software installations, system updates, patches, and preventative maintenance. 
• Manage IT equipment inventory and maintain accurate documentation. 
• Coordinate repairs and warranty service with outside vendors when necessary. 
• Assist with cybersecurity initiatives, including antivirus management, password security, and user awareness. 
• Document support requests and maintain technical procedures. 
• Travel periodically to company locations to provide on-site support. 
• Perform other IT-related duties as assigned.

Must be able to work varied hours / days including weekends, and holidays as needed.

Benefits: Competitive compensation and generous benefits package offered including Health, Dental, and Vision Insurance Plans; Disability Insurance plans; Paid Time Off/Paid Holidays; 401K with company match; Company paid life insurance.

Woerner Agribusiness, LLC is an Equal Opportunity Employer.

Job Type: Full-time, Exempt

Benefits:

• Medical, Dental and Vision Insurance
• 401(k)
• Employee Discount
• Flexible Savings Account
• Life Insurance
• Paid Time Off (PTO)
• Disability Insurance
• Professional Development Assistance

Schedule:

• Day Shift - Monday to Friday

• 1–3 years of IT support experience, technical support, or a related field or an associate degree, technical certification, or equivalent hands-on experience. 
• Working knowledge of Windows operating systems and Microsoft 365. 
• Basic understanding of networking, computer hardware, and troubleshooting. 
• Strong problem-solving and customer service skills. 
• Excellent communication and organizational abilities. 
• Ability to learn new technologies quickly and work independently.