Under the direction of the Supervising Registered Dietitian and WIC Program Director, performs clerical tasks. The WIC Clerk is responsible for coordinating the flow of information to participants.

Schedule: This is a temporary full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.

About TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more.

*As position is grant-funded, employment is subject to the availability of grant funding*  

Compensation: $25.69 - $28.07 per hour, depending on experience. This salary includes differential pay in lieu of benefits.  

Responsibilities:

• Adhere to WIC Federal Regulations, WIC State Policy, TVHC Personnel Policy & Procedure, and TVHC WIC Policy & Procedure.
• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry. 
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s). 
• Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Participates in all aspects of Screening, Processing Eligibility, Rescheduling Appointments, and Food Instrument Security and Distribution. 
• Handle, operate and maintain telephone system and other office and computer equipment.
• Perform inventories and orders office supplies, forms, nutrition education materials. 1%
• Coordinates community referrals. 
• Word processing reports, policy and procedure, class curriculums, etc.
• Completes assigned tasks related to program day to day operations.
• Participates in assigned outreach activities. 
• Participates in program continuing education, in-services, scheduled meetings, or any related educational program. 
• Rotates among TVHC WIC sites as necessary.
• Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
• Performs all duties in support of successful EHR/EPM implementation. 
• Performs other duties assigned by Program Director or Supervising Dietitian including but not limited to protect, promote, and support breastfeeding in a manner that is consistent with WIC regulations, policies, and initiatives. 

• High school graduate, or equivalent, required.
• Education/training or work experience in computer basics and data entry.
• Bilingual English/Spanish required. 
• A minimum of one (1) year of experience in Customer Service.
• Prior administrative or clerical experience in WIC preferred.
• Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds.

Qualifications

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Willingness to work evenings and/or weekends. 
• Ability to learn and understand MIS Program Application.
• Knowledge of basic math and modern office procedures.
• Competent in word processing programs, i.e. Microsoft Programs, etc.
• Ability to travel to designated site locations.