Customer Service Rep/Dispatcher

Westmont, IL 

Description

Service Logic is the nation’s largest independent HVAC service company with over $2 billion in annual sales and over 4,100 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on increasing the maintenance contract base. 

Established in 1974, Midwest Mechanical is a privately held commercial HVAC services and facility management company focused on energy efficiency for building owners and operators throughout Chicago, Illinois.

General Description:

We have an opening for a Customer Service Representative at our Westmont branch. This position’s primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them, including the type of coverage, which services are included, and which services are billable.

Responsibilities for Customer Service Representative include:

• Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure Customer commitments are met.
• Daily, weekly, and monthly scheduling of Technicians.
• Daily interaction with Customers to meet their needs as well as Service Managers, Field, Supervisors, Technicians, Project Sales Engineer, and Maintenance Sales Reps to facilitate meeting customer needs.
• Quoting repair work to Customers and follow-up procedures.
• Working with A/R Department on current Customer status.

The ideal candidate will have the following qualifications:

• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Excellent verbal and written communication skills
• Excellent Customer Service Phone Skills
• Ability to understand technical terminology and mechanical processes
• Key2Act/Great Plains software experience a plus
• Understanding of 3rd party work order systems (Service Chanel, Corrigo, etc.)
• Strong organizational skills
• Ability to multi-task, detail-oriented, with a positive attitude

Minimum Qualifications:

• Over 18 years of age
• High School diploma or GED
• Excellent written and verbal communication skills
• Excellent Customer Service phone skills
• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Strong organizational skills
• Detail-oriented and ability to multi-task

Benefits:

• Medical, Dental, and Vision Plan
• Life insurance
• Short-Term and Long-Term Disability
• Flexible Spending Accounts
• 401K Plan
• Profit Sharing based on company performance
• Tuition Reimbursement
• Paid Holidays
• PTO
• Professional training and development

As part of our hiring process, we invite you to complete the Culture Index Survey. This brief survey will provide insights into your work style and help us ensure a positive cultural fit within our organization. 

Access the survey here: https://go.cultureindex.com/p/NAZRcoHQd01KvPT