WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrued from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Facilities Manager oversees both the day-to-day operations and tactical execution of the HomeRise Facilities Team and is responsible for delivering high-quality maintenance, janitorial, and sanitation services across the HomeRise building portfolio. Through effective resource allocation, preventive planning, and direct supervision, the Facilities Manager implements and maintains a broad spectrum of building services to ensure that HomeRise properties, operational budgets, and labor resources continually improve and meet targeted performance milestones.  

The Facilities Manager directly interfaces with Regional Property Directors, Site Managers, Real Estate Development, Compliance teams, and Building Maintenance teams. In partnership with these departments, the Manager coordinates and delivers essential building services and capital projects, including routine work orders, preventative maintenance, unit turnovers (make-ready work), pest control, deferred maintenance, affordable housing unit abatement and custodial operations.

ESSENTIAL FUNCTIONS

Facilities Operations - Direction

• Develops and leads all facilities programming, including strategic and tactical planning, development of labor resources, budget management, and service delivery systems. Monitors department workflow and project status. 
• Prepares and administers internal safety policies and procedures relating to facilities maintenance.
• Develops and maintains a monthly Cal OSHA required training cadence. 
• Works with the Director of Housing Operations to establish and track operational and financial goals. 
• Promotes a culture of teamwork, accountability, and team results. 

Facilities Operations – Service Delivery and Systems

• Develops and implements a comprehensive maintenance plan that is both corrective and preventative for the upkeep of all facilities, grounds, and the major facilities systems (HVAC, mechanical, plumbing, electrical, and structural) of all properties within the organization’s portfolio. 
• Provides an efficient work order system for repairs of facilities and equipment that ensures that all maintenance, unit turnovers, and repairs are completed in a timely manner. Reports on work order status to the Director of Housing Operations. 
• Develops a custodial service plan for each building that outlines the tasks of and expectations for janitorial employees, indicating a daily and periodic schedule for cleaning, simple facilities repairs, and specialized cleaning. 
• Ensures the timely delivery of sanitation services, make-ready work, routine work orders, emergency work, preventive/ deferred maintenance and special projects. 
• Interfaces with Asset Management to develop and maintain service plans and project plans, including make-ready work, pest control, capital projects, and special projects.  
• Develops HomeRise Operations & Maintenance Plan, which will provide orientation, policy, procedure, and quality control standards. 
• In conjunction with building site teams, develops and implements standards and performance metrics for maintenance and janitorial work, as well as vendor and contractor performance. 
• In conjunction with individual building site teams, generates Individual Building Site Services Plans which set out building facilities activities mentioned above, including targeted goals and metrics for success. 
• Conducts and commissions labor and service delivery efficiency studies and recommends procedures and practices to improve operational efficiency. 
• Interfaces with all HomeRise stakeholders, contractors, and service providers to ensure receipt of project deliverables.

Risk Management

• In conjunction with HomeRise Human Resources, generates an Illness, Injury Prevention Plan and programming, including ongoing safety training for facilities and site staff on topics such as Bloodborne Pathogen Safety and Bedbug Preventive Maintenance Measures.
• Develop skill-building and individual mentoring programming for facilities staff and supervisors. 
• Leverages outside training opportunities, including community colleges, vendors, and contractors. 
• Interfaces with Asset Management to support the development and implementation of a HomeRise Disaster Preparedness Plan. 
• Ensures portfolio compliance with local, state, and federal regulatory requirements, serving as the lead agency liaison to the San Francisco Department of Building Inspection (DBI), SF Fire Department (SFFD), and San Francisco Department of Public Health (SFDPH).
• In conjunction with HomeRise Housing Operations and Resident Services, develops pest control plan including an integrated bed bug abatement protocol and bed bug building defense measures and training. 
• Oversee and/or develop safety plans and safety training for all maintenance personnel.
• Identify current and future maintenance requirements for all buildings owned by HomeRise. 

Budget Management and Facilities Administration

• The position is responsible for the financial performance of the maintenance and physical plant operations for the HomeRise portfolio. Generates and manages the facilities operating budget within established parameters. Tracks budget performance, discrepancies, forecasts performance issues such as unforeseen expenditures and cost avoidance measures and responds proactively with corrective measures. 
• Makes recommendations to the Director of Housing Operations for capital, fixed asset replacement, and renovation projects.
• Manages contractors, vendors, and building service providers, and develops a user-friendly contractor/ vendor service requisition system. 
• Manages facilities procurement and inventory control system. Authorizes facilities expenditures. 
• Manages equipment inventory and maintenance, repair/ replacement schedules.
• Oversee the end-to-end monitoring and resolution of financial administrative unit abatements under LIHTC and LOSP frameworks, ensuring prompt corrective action is taken to minimize subsidy freezes and safeguard organizational revenue.
• Collaborate with Site Management to ensure that maintenance contracts meet or exceed the best possible quality and expense standards.

Other Principal Duties

• Provides proactive leadership in environmental sustainability for the HomeRise sites through developing policies and procedures that support environmental stewardship. Leads energy efficiency and “green” building programming and training. 
• In conjunction with Real Estate Development, leads the process of transitioning newly built or renovated HomeRise properties from construction to operation, interfaces with the construction management teams, documents the building commissioning process, documents and trains staff in the operation and calibration of building systems, and ensures that a comprehensive construction building information exchange takes place.
• Perform basic to advanced maintenance duties for all HomeRise properties as needed. 
• Serves as lead for liaison between HomeRise Facilities and the various governmental code enforcement entities. Undertakes projects as assigned. 
• Attend required Housing Operations and All Staff meetings.
• Other tasks as assigned.

QUALIFICATIONS

• High School Diploma or GED is required.
• Bachelor’s degree in business, real estate, or related field preferred. 
• Credential or license in the fields of construction, architecture, or facilities management preferred. 
• A minimum of 5 years managing and developing housing facilities operations with multiple sites, advanced knowledge of maintenance and physical plant compliance guidelines dictated by HUD, HCD, California Building Standards Code (Title 24), Cal/OSHA, and San Francisco Municipal Codes.
• A minimum of 8 years of maintenance experience in plumbing, electrical, HVAC, boiler systems, safety, OSHA requirements, and preventative maintenance. 
• Ability to plan, organize, and direct effective facilities operations and maintenance programs.
• Proven leadership in developing facilities departments, including advanced knowledge of facilities operations concepts, strategic planning, budget development and management, composing facilities policy and procedure, and site plans. Advanced project management skills, able to manage sizable projects and workload concurrently. 
• Ability to apply principles of logical thinking to a wide range of practical problems, deal with many variables, and determine a specific course of action. 
• Able to exercise broad judgment in defining work objectives and determining methods and systems to meet objectives. Must be able to develop solutions to problems of unusual complexity, which require a high degree of creativity and innovativeness.
• Demonstrates understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action. Skilled at relationship building and ensuring stakeholder communication and buy-in. 
• An understanding, sensitivity, and experience working in a supportive housing environment and with issues of homelessness and recovery issues. 
• Ability to appropriately respond to and resolve conflict.
• An understanding of and ability to communicate with diverse types of people.
• Ability to work independently as well as be part of a team and a team leader.
• Ability to train and support maintenance personnel. 
• Ability to communicate (both verbally and in writing) with building management staff and tenants. 
• California driver's license and clean DMV record required.
• Valid phone number required.

POSITION DETAILS

• Location: San Francisco, CA 
• Status: Full-Time / Exempt
• Reports to: Director of Housing Operations

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. 

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy. 

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.