The Agency Services Coordinator is responsible for supporting and providing counsel to new and existing agency partners. They are responsible for assisting agencies with technical support regarding agency tools, programs and compliance. This position conducts scheduled and unscheduled site visits for compliance monitoring ensuring all state, federal, Arkansas Foodbank, Feeding America, health, food safety, and facility operation standards are met. This position requires up to 80% in-state travel. They take an active role in building relationships with the agencies and identifying and maintaining community partnerships and collaboration efforts. This position requires an understanding of all Arkansas Foodbank food safety policies and compliance with all food safety related procedures, including attaining and maintaining ServSafe certification. 

The Agency Services Coordinator is a vital member of the Programs department and collaborates with them to support the implementation of new strategies, programs or initiatives. As a team they will work with member agencies to increase member capacity in order to better support the communities they serve. 

Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. 

They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings. 

Essential Duties and Responsibilities

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned including work in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.  Individuals in this position may occasionally work irregular hours as necessary.

The Agency Services Coordinator will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and teamwork, and a commitment to hunger relief.

1. Conduct scheduled and unscheduled site visits for compliance monitoring and new agency approvals, ensuring all state, federal, Arkansas Foodbank, Feeding America, health, food safety, and facility operation standards are met.

2. Counsel new and existing agencies regarding compliance, policy and programs.

3. Develop and maintain working relationships with agencies via telephone, mail, virtual settings, and in person.

4. Maintain agency and related databases and records (electronic databases and paper files) ensuring accurate and complete data and service information.

5. Maintain an understanding of all Arkansas Foodbank food safety policies and compliance with all food safety related procedures, including attaining and maintaining ServSafe certification.

6. Work with Operations staff to identify and support agency retail partners. 

7. Provide agencies technical assistance regarding agency tools, compliance and programs

8. Work with Arkansas Foodbank staff and member agencies to increase member capacity 

9. Support Arkansas Foodbank staff and agencies in the implementation of new strategies, programs or initiatives. 

10. Provide support with projects and special events including training opportunities, agency onboarding, community meetings, and other Programs events as needed.

11. Provide support with identifying and maintaining community partnerships and collaboration efforts.

12. Demonstrated strong interpersonal skills, sound judgment, and the ability to work independently as well as collaboratively internally and externally. 

13. Ability to build and maintain effective working relationship with diverse stakeholders.

14. Exceptional communication skills, demonstrated through written work and speaking experience with diverse audiences.

15. Ability to conduct oneself in a calm and professional manner when dealing with the public and/or difficult situations. 

16. Ability to manage multiple projects simultaneously.

17. Comfortable learning new technology, as well as an eagerness to utilize daily required software systems.

18. Ability to travel up to 80% of the time in-state. 

19. Provide timely and accurate monthly and/or quarterly reports. 

20. Participate in departmental planning, budgeting and staff development.

Qualifications

The following qualifications are preferred for the candidate or employee, however, other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of management. 

· The equivalent of a bachelor’s degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Social Work, Business, Nonprofit Management, Community Development, Health Administration, or a related field

· Minimum two (2) years of experience in community outreach, service leadership, social services, or related field 

· Experience in a non-profit organization is preferred 

· Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, PowerPoint, and Teams.

· Valid Arkansas driver’s license and proof of insurance required

· Must pass a background check

· Must pass a preemployment drug screening