Job Title: Switchboard Operator

Compensation (Based on experience and qualifications) Starting at $17.30 

Schedule: Monday - Friday 9:00am - 5:00pm with a Saturday Rotation 8:00am - 1:00pm

We are currently seeking a Switchboard Operator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The operator is responsible for managing incoming calls and ensuring they are directed to the appropriate person or department. 

Responsibilities:

•  Answer incoming calls and greet callers with a pleasant demeanor
•  Efficiently transfer calls to the appropriate person or department
•  Screen calls according to established guidelines
•  Accurately process messages and schedule appointments when necessary
•  Provide basic customer service to callers in achieving high performance standards

Qualifications:

•  High school diploma or equivalent.
• A minimum of one (1) to two (2) years of Medical office assistant experience or ‘inbound’ call center experience required
• Excellent telephone etiquette and communication skills.
• Certification and/or experience in billing, and coding preferred.
• Medical terminology, and automated office experience preferred.
•  Excellent communication and interpersonal skills
•  Proficient in Microsoft Office and other computer applications
•  Ability to work in a fast-paced environment and handle multiple tasks
•  Must be able to work flexible hours, including weekends and holidays

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|12 Paid Holidays and 10 Days of Paid Time Off | 8 sick days 

Education and Experience

• High school diploma or equivalent.
• A minimum of one (1) to two (2) years of Medical office assistant experience or ‘inbound’ call center experience required
• Excellent telephone etiquette and communication skills.
• Certification and/or experience in billing, and coding preferred.
• Medical terminology, and automated office experience preferred.
•  Excellent communication and interpersonal skills
•  Proficient in Microsoft Office and other computer applications
•  Ability to work in a fast-paced environment and handle multiple tasks
•  Must be able to work flexible hours, including weekends and holidays

Knowledge/Skills/Abilities

• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Experience in working with a diverse population base preferred. 
• Ability to appropriately handle confrontation and conflict. 
• Ability to work independently and to seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress/fast paced/high work volume environment.