LOCATION

This position is fully on-site and requires a regular presence in Fort Smith, Arkansas. Remote or hybrid work is not available for this position. 

JOB SUMMARY

The ARCOM Student Success Coordinator serves as the administrative and operational support professional for the Department of Academic Success. This role supports the Associate Dean of Academic Success and the Department through the coordination of centralized intake processes, departmental workflows, documentation systems, scheduling, and operational processes that support student success initiatives and accreditation-aligned activities. Strong organizational skills, discretion, professionalism, technological proficiency, and the ability to manage complex workflows are essential to success in this role.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Departmental Operations & Administrative Support

• Provide high-level administrative and operational coordination support to the Associate Dean of Academic Success and the Department, including support for schedules, meetings, timelines, workflows, documentation, departmental initiatives, and operational priorities.
• Develop, maintain, and refine departmental standard operating procedures (SOPs), intake protocols, tracking systems, and internal documentation to ensure consistency, organization, and continuity of departmental operations.
• Coordinate centralized intake workflows, operational logistics, and cross-functional communication across departmental and institutional partners to support effective execution of initiatives and day-to-day operations.
• Support preparation, organization, and tracking of materials related to accreditation, program evaluation, institutional reporting, and departmental initiatives.
• Maintain organized operational workflows, documentation systems, and communication processes that support efficient departmental function and responsiveness.

Centralized Intake & Triage

• Serve as the primary intake point for student referrals, requests, and inquiries addressed to the Department of Academic Success. 
• Coordinate intake triage and route cases to appropriate stakeholders (e.g., Associate Dean, Senior Coordinators, directors, advisors, assessment staff, wellness resources) in accordance with established workflows and priorities. 
• Ensure timely acknowledgment, response coordination, and appropriate follow-up and clear communication regarding intake items and next steps. 
• Track and maintain accurate and consistent intake records, follow-up documentation, and workflow tracking to support accountability, continuity, transparency, and institutional documentation standards.
• Maintain accurate and consistent intake documentation and records to support transparency, reporting, and institutional documentation standards.

Systems, Data, and Workflow Management

• Maintain and optimize departmental systems, databases, dashboards, and tracking tools supporting intake, engagement, operational workflows, and departmental coordination.
• Identify and support opportunities for process improvement, including automation, workflow refinement, and enhanced use of technology. 
• Prepare routine operational summaries, intake metrics, and workflow status reports to support departmental oversight, operational tracking, and informed decision-making.
• Assist with implementation, integration, adoption, and ongoing support of systems, platforms, and tools as departmental needs evolve.
• Ensure accurate, organized, and secure stewardship of operational and student-related data in accordance with institutional policies and expectations.
• This role does not interpret academic performance data, conduct academic assessment analysis, or make academic or progression decisions.

Professionalism, Discretion, and Departmental Culture

• Handle sensitive student and academic information with a high degree of discretion, professionalism, and sound judgment.
• serve as a representative of the Department of Academic Success in all written and verbal communications, demonstrating clarity, consistency, and professionalism.
• Contribute to a departmental culture grounded in organization, accountability, collaboration, responsiveness, continuous improvement, and growth mindset. 
• Foster a supportive and solutions-oriented environment that balances compassion with accountability while maintaining appropriate professional boundaries.
• Provide reliable operational support and continuity while demonstrating adaptability, emotional maturity, and professionalism during periods of high activity, transition, ambiguity, or change.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Minimum Qualifications 

• Bachelor’s degree preferred or equivalent professional experience.
• Minimum of 3–5 years of experience in administrative support, operations, program coordination, or higher education administration.
• Demonstrated ability to manage complex workflows, systems, and documentation with minimal supervision.
• Demonstrated comfort with technology platforms, databases, and workflow systems.

Preferred Qualifications

• Experience in higher education, medical education, or student-support environments.
• Familiarity with CRM systems, dashboards, databases, learning management systems (e.g., Canvas), or scheduling and intake platforms.
• Experience supporting senior leadership in an executive administrative or operations capacity.
• Experience contributing to process improvement, automation, or systems optimization initiatives.

Required knowledge, skills, and abilities

• Demonstrate proficiency in computer skills, i.e. Microsoft Office.
• Display professionalism for the college in all communication and interaction.
• Ability to maintain confidentiality and privacy.
• Ability to prioritize and organize numerous and varied assignments.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

ACHE is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate regarding applicants or employees with disabilities and will make reasonable accommodations when necessary. The following are essential abilities and physical requirements for all positions at the college.

• Ability to orally communicate effectively with others with strong interpersonal skills and customer service orientation.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.
• Ability to understand oral and written information, using the English language, and organize thoughts and ideas into effective forms of communication.
• Ability to make decisions which range from moderate to a significant impact on the immediate work environment, as well as outside contributors.
• Possess public communication skills that allow professional representation of ACHE to a variety of business and community customers and associates.
• Strong organizational skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Expertise in negotiation.

Physical and Sensory Abilities

• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies to include, but not limited to pens, pencils, calculators, computer keyboards, telephone, etc.
• May be required to transport oneself to other campus offices, conference rooms, and on occasion, to off-campus sites to attend meetings, conferences, workshops, seminars, etc.
• May require significant travel or work away from campus.
• Requires attendance at events representing ACHE both within as well as outside of the college setting.
• Frequently required to work at a desk, conference table or in meetings of various configurations.
• Frequently required to see for purposes of reading matter.
• Frequently required to hear and understand speech at normal levels.
• Occasionally required to lift items in a normal office environment.
• Ability to safely lift and carry up to 25 pounds, with or without reasonable accommodation. 
• Frequently required to operate office and presentation equipment.

If you need assistance in the application process because of a disability, or any other reason, please contact Vicki Broadaway, Vice President and Chief People Officer, at 479.308.2290 or hr@achehealth.edu.

Arkansas Colleges of Health Education is an equal opportunity employer.