Position Overview:

Heartview Foundation is seeking a dedicated professional to serve in a dual role as OTP Receptionist and Health Information Management (HIM) Coordinator. This position provides essential front-line support for our Opioid Treatment Program (OTP) during weekday mornings, while also overseeing critical health information management functions to ensure the accuracy, security, and efficiency of patient records.

Schedule: Full-Time, 40 hours per week

• OTP Reception (12 - 18 hours/week, approximately): Weekday mornings, 5:30 a.m. – 10:30 a.m. (approx.), Weekend mornings, 6:30 a.m. – 9:30 a.m. (approx.)
  • Every 2 weeks, rotating schedule. Week 1: work Monday & Tuesday, off Wednesday–Friday, and work Saturday & Sunday. Week 2: off Monday & Tuesday, work Wednesday–Friday, and off the weekend. Repeat.
• HIM Coordinator (22 - 28 hours/week, approximately): Remaining hours during the week to fulfill a full 40-hour work week. Decided upon by the supervisor and employee based on departmental needs.
•  Additional information:
  This position is a full-time dual-role position combining OTP Reception and HIM Coordinator responsibilities. Applicants who are interested in only one of these roles are also welcome to apply for a part-time HIM Coordinator or part-time OTP Reception position, if available. 

Key Responsibilities

OTP Reception (Morning Role):

• Serve as the first point of contact for patients, family members, and visitors—both in person and over the phone.
• Complete patient registration, check-ins, and appointment reminders.
• Process payments, maintain petty cash when scheduled, and update client demographics.
• Support insurance verification, medical record processing, and communication with admissions/clinical staff.
• Maintain a professional and welcoming reception area, including light cleaning as needed.

HIM Coordinator (Daytime Role):

• Maintain and update the electronic medical record system, ensuring accuracy and compliance.
• Track completion of clinical documentation, notifying staff of deficiencies.
• Manage scanning, auditing, and secure destruction of paper records.
• Oversee the release of information processes, ensuring accuracy and compliance with procedures.
• Process receipt of outside medical records and update patient files accordingly.

Qualifications

• High school diploma, GED, or equivalent required.
• Experience in reception, medical records, or health information management preferred.
• Knowledge of office software (Microsoft 365, Adobe, electronic health record systems) and strong keyboarding/data entry skills preferred.
• Excellent verbal and written communication skills with a professional, welcoming demeanor.
• If in recovery, one must have achieved a period of sustained abstinence and be able to demonstrate successful rehabilitation and stability.

Why Work With Us? At Heartview Foundation, we take pride in supporting not only our patients but also our team. We offer a comprehensive benefits package, including:

• Generous Paid Time Off (PTO) for work-life balance.
• 401(k) with employer match to support your financial goals.
• 100% employer-paid health, dental, and vision insurance coverage for employees.
• 75% employer-paid health, dental, and vision insurance coverage for dependent(s).
• Paid holidays to recharge with loved ones.
• Access to a confidential Employee Assistance Program (EAP).

Additional Requirements: Qualified candidates must pass a background check and adhere to our drug-free workplace policy, which includes pre-employment drug and alcohol screening.

At Heartview Foundation, every team member helps create a safe, recovery-oriented environment. We look for employees who are committed to recovery principles and healthy living, and who can demonstrate that commitment through their professional conduct and personal wellness practices. Because of the unique role we play in clients’ lives, staff must also respect professional boundaries, avoid conflicts of interest, and recognize the power differential that can exist not only between providers and clients but also among staff members. To ensure ethical standards are maintained, employees cannot be current participants in Heartview Foundation’s primary treatment programs. If an offer of employment is made, Human Resources will conduct due diligence to confirm the accuracy of this disclosure.

Apply today to embark on a fulfilling career at Heartview Foundation!