Job Description Statement:

The Senior Billing Coordinator plays a critical role in safeguarding the organization’s financial health by ensuring accurate invoices, timely collections, and exceptional customer account management. This role partners across the business to streamline billing processes, resolve discrepancies, and deliver reliable revenue reporting that supports informed decision-making. Through attention to detail and a commitment to service excellence, this roles help strengthen cash flow while building trusted relationships with clients and internal stakeholders. Driven by continuous improvement, the role embraces innovation and efficiency to elevate financial operations and contribute to the organization’s overall success.

Culture Fit:

Strengthening Block Imaging’s vision of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Functions and Job Duties:

• Generate accurate and timely client invoices for imaging services, ensuring alignment with contracts, pricing structures, and service-level agreements.
• Monitor accounts receivable balances, proactively follow up on outstanding invoices, and drive timely collections to maintain healthy cash flow.
• Research, reconcile, and resolve billing discrepancies, payment variances, and client inquiries with a strong focus on accuracy and customer satisfaction.
• Apply cash receipts, adjustments, and credits accurately within financial systems while maintaining detailed documentation and audit trails.
• Collaborate with operations, sales, and customer service teams to validate billing data, service completion, and client requirements.
• Maintain and update customer account records, including billing terms, contact details, and account statuses.
• Prepare regular aging reports, collection summaries, and billing metrics to support financial visibility and leadership decision-making.
• Ensure compliance with internal controls, financial policies, and regulatory requirements related to invoicing and receiving.
• Identify opportunities to improve billing and collections processes, contributing to increased efficiency, accuracy, and automation.
• Support month-end and year-end close activities by reconciling receivables accounts and providing necessary reports and documentation.

Scope and Responsibilities:

• Own and maintain billing processes, policies, and procedures to ensure accuracy, consistency, scalability, and effective revenue capture across all activities.
• Evaluate billing workflows and implement process improvements, automation opportunities, and control enhancements to improve efficiency and customer experience.
• Serve as the subject matter expert on billing operations, including contract requirements, invoicing systems, and EDI transactions, providing guidance to internal stakeholders.
• Partner cross-functionally with Accounting, Finance, Sales, and Operations to support billing initiatives, system implementations, and process improvement efforts.
• Manage billing systems and data integrity using tools such as Salesforce, EDI platforms, and Excel, while generating and analyzing reports to identify trends and risks.
• Oversee billing administration, including complex invoicing, account and contract maintenance, and resolution of discrepancies, disputes, and adjustments in compliance with internal controls.
• Perform additional duties as assigned based on business needs and functional support requirements.

Role Competencies:

• Billing & Accounts Receivable Expertise – Demonstrates strong knowledge of invoicing, collections, cash application, and revenue cycle processes.
• Attention to Detail & Accuracy – Ensures precision in billing, data entry, reconciliations, and financial reporting to minimize errors and revenue leakage.
• Analytical & Problem-Solving Skills – Identifies discrepancies, investigates root causes, and implements effective solutions to resolve billing and payment issues.
• Customer Focus & Relationship Management – Builds and maintains professional, service-oriented relationships with clients and internal stakeholders.
• Communication Skills – Clearly and effectively communicates billing information, issues, and resolutions both verbally and in writing.
• Process Improvement Mindset – Identifies opportunities to enhance efficiency, strengthen controls, and improve billing and collection workflows.
• Systems & Technical Proficiency – Utilizes financial systems, EDI platforms, spreadsheets, and reporting tools to manage billing operations and data integrity.
• Accountability & Time Management – Manages multiple priorities, meets deadlines, and takes ownership of responsibilities to support accurate and timely financial operations.

Education & Experience Requirements:

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 3+ years of experience in billing, invoicing, accounts receivable, contract administration, or a related finance function, including high-volume transaction processing, with strong attention to detail and accuracy.
• Demonstrated analytical, organizational, and problem-solving skills, with proficiency in Microsoft Excel and business systems, and the ability to manage multiple priorities, work independently, and communicate effectively in a fast-paced environment.

Travel Requirements:

n/a

Physical & Environmental Requirements:

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers, phones.
• Work is primarily performed indoors in a climate-controlled environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to assign or reassign duties and responsibilities at any time.

Block Imaging Parts & Service is an Equal Opportunity Employer

Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodation to individuals with disabilities. If you need assistance during the application or interview process, please contact HR.