UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Patient Access Manager to oversee and optimize the wide range of activities within the front end including pre-registration, registration, scheduling, insurance verification, sliding fee program, point of service collections, and general inquiries across all sites. The Patient Access Manager will lead, mentor, and supervise the patient access teams while assuming responsibility for the overall operational, financial, and administrative performance. The ideal candidate will have extensive knowledge in FQHC regulations, best practices in front end revenue cycle management processes, and a passion for community health. This role collaborates with other RCM Management to ensure efficient and effective patient care delivery.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

Expected Schedule: Full-Time, 40 hours/week

Work Location: Hybrid Eligible 

Responsibilities-

• Responsible for overseeing all front-end workflows by monitoring accuracy of patient information including demographic and insurance information into the EHR,
• Coaches and mentors all Patient Access teams towards providing exceptional service; conduct hiring, onboarding, training, discipline, performance management, and related routine personnel operations.
• Implement and streamline processes related to patient registration, insurance verification, and financial clearance.
• Serves as the primary point of contact for Operations and Clinical teams, providing quick resolutions surrounding patient access issues.
• Ensures all staff are compliant with relevant healthcare regulations including HIPAA.
• Supervise the insurance verification and authorization process, ensuring accurate and timely confirmation of patient coverage and benefits.
• Develop, implement, and maintain policies and procedures related to patient access, registration, and insurance verification.
• Collaborate with clinical and administrative departments to optimize scheduling practices.
• Track, monitor, and analyze Patient Access KPIs to identify areas of improvement and efficiency gains.
• Stay updated on industry trends and best practices related to FQHC Revenue Cycle Management

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Minimum Requirements

• Associate's degree in health administration or related field
• 3-5 years of experience in Revenue Cycle Management
• At least 2 years in a supervisory or management role in Revenue Cycle Management
• Equivalent combination of education and experience may be considered
• Demonstrated ability to lead and motivate teams
• Familiarity with electronic health records (EHR) systems and practice management software, preferably EPIC
• Strong working knowledge of Revenue Cycle Management in a healthcare setting specifically in patient access, registration, insurance verification. FQHC experience is highly preferred
• Ability to write and run various workbench reports and dashboards to monitor activity and identify trends
• Access to transportation for travel to other UCFS sites in Colchester, Griswold, Norwich, and New London, CT as needed

UCFS offers a comprehensive benefits package including:

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days/year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility

UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.