Job Summary

This position is responsible for handling the switchboard at reception, greeting, and directing members and visitors while maintaining a professional first impression for the organization.

Essential Job Functions

• CREATES WOW by: anticipating needs and wants, being prepared, being continuously enthusiastic, executing flawlessly and doing it now.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Acts as the first point person by answering incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Responds to inquiries about the organization and provides callers with address, directions, and other information.
• Receives, sorts, and routes mail, and maintains and routes publications; prepares overnight mail.
• Separates checks from mail, sorts checks, adds them up and sends checks to accounts receivable department.
• Updates system with daily events and makes respective signs.
• Scans membership tags of members as they enter the Club.
• Checks reservation voice mail and email continuously.
• Takes reservations and enters them in Club system.
• Enters room and events/tables in Club system.
• Prints out reservation reports daily and advises kitchen of any large parties in Grille or Lounge.
• Creates tickets for all sponsored events.
• Keeps reception area clean and organized and keeps lobby attractive.
• Assists Membership Director in preparing membership packages.
• Assists Club Administrator with all Club mail outs.
• Creates spreadsheets for events.
• Creates birthday/anniversary cards when reservations are made for special events.
• Makes sure bridge rooms are ready prior to members arriving.
• Creates and prints memos, correspondence, reports, and other documents when necessary.
• Assists catering with special events as needed. 
• Performs other duties as assigned by the supervisor or senior management.

Additional Responsibilities

• Learns and follows protocols regarding medical emergencies, missing child and fire evacuations.  
• Learns and follows procedures and protocols as described in the receptionist manual. 

BENEFITS AND INCENTIVES OFFERED - (waiting period applies)

• Daily Complimentary Meals 
• Employee Referral Program ($200)
• Scholarship Program
• Holiday/Christmas Bonus
• Employee of the Month 
• Summer and Holiday Parties
• Recognition Awards 
• Tenure Awards 
• Birthday Meals 
• Gift Card Program (Birthday & Anniversary)

Education and Experience

• Minimum High School diploma or GED (some college preferred)
• Minimum of 2 years of experience as a receptionist or in a customer service related field
• Knowledge of office equipment use (printer, phone, computer, copier, scanner, etc.)
• Experience with multi line telephone system
• Must obtain and maintain CPR, AED, and 1st Aid certifications.

Qualification/Skills 

• Strong skills in word, excel and publisher.
• Effective communication verbal and written.
• Customer Service oriented.
• Excellent organizational skills and attention to detail.
• Must be professional in work style and appearance. 
• Communicates and interacts in a friendly, helpful, respectful and professional manner while on property, on the phone and while conducting any Club business.
• Poses honesty and integrity.
• Follows instructions from a supervisor and senior management. 
• Works well with minimal supervision.
• Shows up to work on time and follows work schedule.
• Team player and gets along with coworkers.
• Works safely but with a sense of urgency.

Interaction 

• Frequent interaction with members, guests, and clients in person and over the phone. 

Working Environment

•  Primarily performed in an indoor office/reception setting. 
• Frequent interaction with members, guests, vendors, and employees. 
• May require working evenings, weekends, and holidays based on club operations. 
• Requires maintaining a professional appearance and providing exceptional member service in a hospitality environment.

Expected Work Schedule

• Must be able to work evening shift, including weekends, and holidays as needed (about 25 hours weekly)

Thursday 2:30-9pm

Friday 2:30-9pm

Saturday 3-9pm

Sunday 9-5pm

Physical Job Demands

•  Ability to sit or stand for extended periods throughout the workday. 
• Frequently walk throughout the clubhouse to assist members and guests or coordinate with other departments. 
• Ability to use hands and fingers to operate a computer, telephone, copier, and other standard office equipment. 
• Frequently communicate verbally and listen effectively in person and over the telephone. 
• Ability to read, write, and interpret documents, schedules, and computer screens. 
• Occasionally bend, stoop, kneel, reach, and twist while retrieving files, office supplies, or packages. 
• Ability to lift, carry, push, or pull up to 25 pounds on an occasional basis. 
• Manual dexterity sufficient to type, file documents, and handle paperwork accurately. 
• Ability to work in a fast-paced environment with frequent interruptions while maintaining attention to detail. 
• Ability to move between indoor and outdoor areas of the club as needed, which may involve exposure to varying weather conditions. 
• Visual ability to monitor reception areas, read computer screens, and recognize members and guests.