Vacancies: x2

Hours Per Week: 19

Location: Pinnacle

Position Close: 07/16/2026 at 5:00 P.M.

Position Summary

The Library Assistant provides consistent, high quality customer service in response to the needs

of library users. This position focuses on providing account, information and reference assistance

to patrons in addition to supporting other services provided by the District The incumbent assists

with the daily operations of the District and performs related duties as assigned. Work is

performed independently with direction of the supervisor.

The majority of work hours are spent working public service desks, providing customer service,

and account and technology support.

Duties and Responsibilities

Essential

Customer Service

Provides excellent customer service to patrons at public service desks, on the phone, and virtually.

Assists patrons with account issues and the circulation of materials. Provides informational

assistance to patrons and refers questions as needed. Makes decisions based on District policies

and procedures. Determines needs and advises patrons about materials, resources, and

technology equipment. Aids visitors in regards to District services including databases, technology,

and quality online sources. Actively promotes respect for diversity and creates a welcoming

environment. Arrives to work location on time, ready to interact with the public. Promotes a

culture of accountability, teamwork, and adherence to the District’s guiding principles.

Circulation

Performs circulation functions such as check-out, check-in and renewal of materials, issuing library

cards, verifying and updating patron records, processing of fines and fees, and inspecting items

for damage. Processes requests for holds; conducts catalog searches, pulls materials from the

stacks, searches for lost books, and checks availability of materials. Maintains confidentiality of

patron co-worker information.

Operations

Maintains physical appearance of the library. Performs circulation duties including issuing library

cards, checking materials in and out, reserving items, collecting fees, shelving library materials,

and answering phones. Promotes District collections, services, and programs. Responsible for

appropriate and appealing display of new materials and resources. May be required to drive any

District vehicle for delivery or outreach purposes. May oversee or train the work of volunteers or

interns and other staff.

Technology

Provides support to patrons with technology devices or use of the District’s hardware and

software. Assists patrons with computer use, printing and copying. Provides basic technology

instruction.

Records and Reports

Maintains accurate records, collects statistics, tracks performance measures and prepares reports

related to District services and events to include attendance, outcomes, evaluation, costs, etc. as

required by leadership. Completes clerical tasks such as record maintenance, compiling lists, and

drafting resource guides. Maintains good attendance and timekeeping records.

Event Coordination

May assist in developing and providing some District programs with the direction of their

supervisor. Prepares reserved rooms.

Marginal

May attend training and/or conferences. Recommends purchases based on patron's interests and

requests.

May open and close the branch and ensure the security of the building.

Performs other duties as assigned.

Participates in committee groups as assigned by the District to demonstrate our commitment to a

culture of inclusivity, collaboration, and professional development. This may include serving on a

subcommittee, working group, or project team. Actively promotes respect for diversity and creates

a welcoming environment.

Qualifications

Minimum Qualifications

Knowledge, Skills, and Abilities

Provides exemplary customer service and maintains a favorable public image of the District. THas

a desire to work in a public service role. Holds self accountable, and works to implement

processes to prevent mistakes in coordination with manager and other departments and teams.

Future thinking mindset and ability to see the bigger picture of task implications District-wide

required. Ability to identify and loop in stakeholders in a timely manner. Possesses a strong ability

to find information and answers independently. Works with a positive attitude, is highly

professional, and demonstrates integrity. Has excellent interpersonal skills and the ability to

communicate effectively and appropriately with people from diverse backgrounds of all ages and

demographics. Must be able to juggle multiple priorities and patron needs. Builds and maintains

positive working relationships with individuals at all levels of the District and fosters positive

partnerships with outside organizations. Must have the ability to work alone, as part of a team, or

at other locations as assigned.

Is capable of working independently or as a team. Comfortable with change, ambiguity, and

problem solving.

Proficient with standard computer applications (including Microsoft Office and Google

applications), and online District automation systems. Understands the role of technology in

providing District services and is proficient in that technology. Ability to learn and adapt to new

software and equipment technologies.

Experience

1-2 years of experience in libraries, education, retail or customer-service related position or similar

experience.

Education

High School Diploma or G.E.D., or equivalent education, training, or experience.

Training, Licenses, or Certifications

None. Valid driver’s license preferred.

Supervisory Responsibility

None.

Preferred Qualifications

Bilingual, preferably Spanish-English, Russian-English. An Associate’s degree or two years of

postsecondary education and public speaking experience. Desired personal attributes include a

positive approach to interacting with the public, a continuous desire to update technology skills,

and a sense of humor. Familiarity with e-readers, mobile devices, and District’s digital content.

Working Conditions

Physical Requirements

The job requires the employee to frequently sit, stand, twist/turn, walk and maintain flexibility;

constantly hear, listen, see, and speak clearly; perform manual dexterity movements; occasionally

stoop/bend; and seldom sit, kneel, crawl, and balance. Must be able to lift and carry 10-25 lbs;

reach at, above, and below shoulder height; grasp objects weighing 10-25 lbs.; push and pull

objects weighing up to 50 lbs.

Mental Requirements

The job requires the employee to read, write, perform clerical duties, comprehend and use

perception, perform alphabetical and numerical sorting/filing, and perform basic math.

Technology, Equipment, and Devices

The job requires the employee to regularly operate and exhibit proficiency with computers and

commonly used computer applications, District systems and databases, phones, printers, copiers,

email and cloud environments, and social media. The job requires the employee to operate and

occasionally troubleshoot various equipment, including new technology. This position may require

operation of a vehicle on behalf of the District.

Work Environment

The job requires the employee to be subjected to repetition, work alone, and to work with others.

This position subjects the incumbent to verbal contact with others, face-to-face contact, inside and

outside environments, mechanical equipment, and moving objects. Regular interaction with staff,

vendors, and external auditors face-to-face and virtually is required.

Expected Hours and Location of Work

This position requires the employee to work a weekday (Monday-Friday) daytime schedule with

occasional evening and weekend (Saturday-Sunday) shifts. Work performed primarily on-site at

the District’s locations. Position schedule is subject to change at any time at the discretion of

management. Scheduling flexibility is a must.

Expected travel

This position requires travel throughout the District; minimal travel for training and conferences.

Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any

time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.