Reports to: Branch Manager

Supervises: N/A

Salary Grade: 11

Summary:

The Teller I serves as the face of the bank to customers and is responsible for performing a variety of duties related to customer transactions including providing superior customer service, preparing and maintaining various reports and records; and, promoting institution services.

Essential Functions & Responsibilities:

• Promptly acknowledges customers and maintains a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests; maintains a professional image – by both phone and in person.
• Listens to customers’ needs and recommends appropriate banking products or services to meet their financial goals.
• Processes various financial transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Verifies customer identification and ensures compliance with bank policies and procedures.
• Balances drawer daily and maintains an accurate record of all transactions.
• Participates in promotional activities and campaigns to promote bank products and services.
• Participates in and promotes teamwork within the branch as well as bank-wide.
• Familiarizes customers with available banking tools meant to aid in banking efficiency, including telephone and internet banking, ATM banking and the mobile app.
• Adheres to all bank policies, procedures and regulatory requirements.
• Reports suspicious activities or potential security breaches to management.
• Completes annual required training within communicated timeframes.
• Performs other duties as required or requested.

Pay is commensurate with relevant experience

Education & Experience:

• High school diploma or equivalent; some college coursework or degree in finance or related field is a plus.
• Previous customer service and cash handling preferred.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize tasks and work in a fast-paced environment.
• Proficiency in Microsoft Outlook and Adobe.
• Ability to maintain confidentiality; handle sensitive information with discretion.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Setting.
• Adequate vision for significant amount of computer work.
• Required to stand, walk and sit; talk and hear (both in person and by telephone); repetitive use of hands and fingers to handle or feel objects or controls; reach with hands and arms.
• Occasional lifting.