Job Title:  Resident Care Manager (Mon-Fri; 2nd shift)

FLSA Classification:  Exempt

Reports To:  Director of Resident Care and House

Francis House Mission and CORE Values:

“Francis House provides a home and extended family to persons with terminal illnesses so they can die with dignity surrounded by the unconditional love of God.” We will use our lived experience as a resource for others.

Our CORE Values are Compassion, Acceptance, Respect, Dignity

Position Summary:

The Resident Care Manager is responsible for coordinating and overseeing the daily delivery of resident care services at Francis House. This role ensures that residents receive compassionate, person-centered support consistent with the organization’s mission and standards of care. The Resident Care Manager works closely with caregivers, volunteers, families, hospice partners, and the interdisciplinary team to promote comfort, dignity, and quality of life for each resident.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

Resident Care Coordination

• Oversee day-to-day-to-day resident care operations and ensure continuity of care across shifts.
• Coordinate admissions, resident transitions, and care planning in collaboration with hospice and healthcare partners.
• Monitor resident needs and advocate for timely communication of changes in condition to the appropriate clinical staff.
• Maintain accurate and confidential resident documentation in compliance with organizational and regulatory requirements.
• Prepare resident medications for administration by un-licensed staff as outlined by NYS guidelines.
• Will share responsibility as back-up to the On-Call Administrators. 

Team Leadership and Support

• Provide  supervision, guidance, and support to caregivers and resident care staff.
• Assist with staffing coordination, scheduling, and shift coverage as needed.
• Participate in onboarding, orientation, training, evaluating and ongoing development of staff and volunteers related to resident care practices.
• Foster a collaborative, respectful, and mission-driven team environment.
• Off-shift volunteer support.

Family and Resident Support

• Promote a welcoming, compassionate environment that honors resident preferences, culture, and dignity.
• Support families through communication, education, and coordination with community and hospice resources.
• Serve as a point of contact for residents and families regarding care coordination and support services.
• Evaluate effectiveness of plan of care and advocate for changes as needed. 
• Provide follow-up phone calls to potential residents. 

Quality and Compliance

• Ensure adherence to Francis House policies, safety procedures, and applicable regulations.
• Participate in quality improvement initiatives, incident review, and problem-solving related to resident care.
• Monitor supplies and equipment needed for resident care and coordinate replenishment as appropriate.

Mission Integration Responsibilities

All employees are expected to:

• Support and preserve the home-like, peaceful, and sacred environment of Francis House
• Foster a culture of belonging, emotional safety, and relational care
• Collaborate respectfully with residents, families, volunteers, and coworkers
• Participate in mission integration and formation opportunities
• Serve as stewards of the Francis House mission and Franciscan spirit
• Demonstrate the CORE Values of Care, Compassion, Acceptance, Respect, and Dignity consistently in daily work

Living the Francis House mission and CORE Values is an essential function of every position and a shared responsibility of all staff. Alignment with the mission, Franciscan identity, and CORE Values is reflected in hiring, orientation, daily practice, and performance evaluation.

Education and Formation Responsibilities:

• Provide on-going caregiver education.
• Mentor caregivers in sacred caregiving.
• Support caregiver resilience.
• Teach relational caregiving.

Supervisory Responsibilities

This position supervises the Scheduling and Orientation Associate, Caregivers, and On-Call Administrators. 

Knowledge, Skills, and Abilities

• Strong understanding of hospice and palliative care principles including patient care charts and histories.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to lead and support a multidisciplinary team in a compassionate residential environment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Basic computer skills including the ability to send/receive e-mail messages, perform basic word processing and/or data entry, and proficiency with electronic documentation.
• Ability to respect the dignity of all who serve and are served.
• Ability to represent Francis House effectively in a variety of settings and with diverse communities.
• Ability to educate residents and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Demonstrated skill in nursing practice, ability to cope with family emotional stress and tolerance of individual lifestyles.
• Ability to observe, assess, and record symptoms, reactions, and progress.
• Ability to develop, implement, and modify multidisciplinary healthcare plans.
• Ability  to make administrative/procedural decisions and judgments.
• Knowledge of clinical and social services documentation procedures and standards.

Equipment Used:

• Computer, printer, photocopier, telephone, fax machine, calculator, scanner and a variety of medical equipment and instruments including, but not limited to Hoyer lift, stretcher bed and wheelchair.
• Computer Software: Microsoft word, Outlook, PowerPoint and Excel, Paylocity Payroll Software. 
• Safety  Equipment: Work environment involves exposure to potentially infectious diseases and unpleasant tasks that require the use of latex or vinyl protective gloves, gown and mask.

Education and Experience

• Bachelor’s degree in nursing, RN licensure required.
• Minimum of 3 years of experience in hospice, palliative care, long-term care, or a related healthcare setting.
• Prior supervisory or care coordination experience preferred.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, and perform repetitive motions of the hands and/or wrists; push, pull, reach, stoop, bend, kneel and climb.
• Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects.
• Close  mental and visual attention required to perform machine operations and set up, read, and document resident information.

Environmental Conditions:
Work is performed in a typical medical environment. Duties include handling garbage or soiled linen. There is substantial exposure to blood, body fluids and/or pathogens, infectious diseases, unpleasant odors and hazardous materials that require following extensive safety precautions and include the use of protective equipment. 

Specific Accountabilities: 

• Believes in and supports the Francis House mission, vision and values and supports its philosophy of care.
• Sensitive to the needs of those in palliative care.
• Maintains organizational and client confidentiality at all times.

Disclaimer:

• All   requirements are subject to possible modification to reasonably  accommodate individuals with disabilities.
• This  job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. 
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.