Job Title: Receptionist

Branch: Operations

Department: Service Call Center

Reports To: Operations Call Center Supervisor

Effective Date: 07/06/2026

Position Summary

The Receptionist serves as the first point of contact for the organization, providing exceptional customer service by professionally handling incoming calls, emails, and visitors. This role supports overall customer care operations by routing inquiries to the appropriate departments, assisting with information requests, and acting as an overflow agent for the call center during peak periods.

 Essential Duties and Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for all incoming phone inquiries.
• Monitor and manage the customer care mailbox and respond to emails promptly.
• Greet visitors courteously and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain accurate records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

 Education Requirements

• High school diploma or equivalent required.

 Experience & Skills

• One to three years of receptionist or office experience preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Work Environment

• General office environment. 
• May require extended periods of sitting or standing.
• Some physical activity may be required, including lifting up to 60 pounds.

 Special Requirements

• Employees must complete all required Human Resources training. 
• This job description reflects the primary responsibilities of the role; additional duties may be assigned as needed.