Description
Essential Duties and Responsibilities
- Consistently perform all duties and responsibilities to the best of my ability; and, be punctual in all work-related duties and responsibilities
- Provide customer service and sell National Networks’ LLC products and services to assigned Clients and prospects
- Meet company sales quotas
- Attend or conduct Quarterly Technology Business Reviews for assigned accounts
- Generate and/or assist with Ticket reports for each quarter
- Generate and/or assist with Detailed LabTech and Rapid Fire Reports
- Prepare, conduct, and deliver monthly Executive Summaries for assigned accounts
- Schedule and perform or assist with a Full Network Evaluation for assigned Managed IT Service assigned accounts, yearly
- Attend daily, weekly, and/or monthly sales meetings as scheduled
- Resolve critical issues with any Client relationships
- Coordinate all aspects of service provided within the Managed IT Service Agreements for assigned accounts
- Coordinate room rentals and Equipment rentals
- Quality assurance on tickets performed
- Request and deliver quotes within 48 hours of client request
- Client training as necessary
- Monitoring/coordinate offsite backup usage
- Participate in ongoing strategy meetings
- Attend National Networks’ or third-party sponsored industry, charity, educational events or training events as directed
- Stay up to date on industry related news and technology
- Conduct Client onboarding meeting as per the Perfect Client Experience/Onboarding process
- Update all activities, time sheets, and Sales processes within ConnectWise daily
- Update ConnectWise opportunities and sales funnel daily
- Develop & maintain relationships with all assigned Clients and prospects
- Attend relevant project meetings
- Perform yearly Telco audit and initial Credit card audit on current Clients
- Assist in any past due collections needed for Managed IT Service Clients
- Must have reliable Means of Transportation
- When in public, represent National Networks LLC in a professional manner at all times.
- Other duties and responsibilities as may be assigned
Requirements
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to perform public speaking and presentations on National Networks Technology products and services.
- Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
- Ability to remain current on necessary ongoing industry related training
- Complete ConnectWise sales training and demonstrate full knowledge of ConnectWise
- Demonstrate full knowledge of Quosal
- Complete Sophos sales training
- Complete Vrrring sales training