Duties include, but are not limited to, supporting customers and technicians through loading and unloading, assisting with returns and parts/component pick-up and drop-off, core inspection, warranty processing, shipping, and receiving. The Parts Specialist plays a key role in ensuring safety, delivering exceptional customer service, and contributing to the dealership’s reputation as a preferred vendor.

Duties and Responsibilities

• Safety is the top priority; consistently demonstrate proactive safety practices and participate in CPS/CI processes.
• Perform all warehouse journeyman duties with ownership and attention to detail.
• Support PUDO and Parts Express operations.
• Conduct core inspections, warranty processing, and credits.
• Manage shipping and receiving, including hose room operations.
• Assist with returns and customer parts/component pick-up and drop-off.
• Communicate with customers, technicians, and team members via email, text, phone, and Teams messages with professionalism and proper etiquette. Respond promptly to all inquiries to ensure our customers experience the highest level of service and view our dealership as their preferred vendor.
• Strive to exceed customer expectations by providing knowledgeable, courteous, and solution-oriented service at every interaction.
• Take ownership of customer issues, ensuring timely resolution and follow-up to promote customer satisfaction and loyalty.
• Approach challenges with a positive attitude and a willingness to learn, adapt, and improve processes.
• Seek opportunities for personal and professional development, embracing feedback and new ideas to help elevate the dealership’s performance.
• Collaborate with team members to share knowledge and best practices, fostering a culture of continuous improvement.
• Perform all other duties as assigned.

Qualifications & Preferred Skills

• High School Diploma or equivalent.
• Team Player: Works well as a member of a group.
• Leader: Inspires teammates to follow them.
• Detail Oriented: Capable of carrying out a given task with all necessary details.
• Dedicated: Devoted to a task or purpose with loyalty and integrity.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Self-Starter: Inspired to perform without outside help.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Strong communication skills and commitment to professional etiquette in all interactions.
• Willingness to embrace a growth mindset, adapt to change, and pursue continuous improvement.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).