Position Summary

Innovations by VP is seeking a friendly, organized, and customer-focused Showroom Receptionist to be the first point of contact for our clients and visitors. This role is essential in creating a welcoming showroom experience while providing administrative support to the sales and design teams. The ideal candidate is professional, detail-oriented, and enjoys working in a fast-paced, customer-facing environment.

The schedule for this position would be Monday - Thursday, and Saturday. Fridays and Sundays off. 

Mondays, Wednesdays, and Thursdays would be 9:00 AM - 5:00 PM. 

Tuesdays would be 11:00 AM - 7:00 PM. 

And Saturdays would be 9:00 AM - 3:00 PM.

Key Responsibilities

• Welcome clients, vendors, and visitors with a warm and professional demeanor.
• Answer and direct incoming phone calls and respond to general inquiries.
• Schedule appointments for designers and sales consultants.
• Maintain a clean, organized, and inviting showroom and reception area.
• Assist clients with check-in and notify team members of arriving appointments.
• Process incoming and outgoing mail, deliveries, and packages.
• Maintain customer records and assist with data entry in company software.
• Prepare and distribute documents, proposals, and showroom materials as needed.
• Support the sales and design teams with administrative tasks.
• Monitor showroom inventory of brochures, samples, office supplies, and refreshments.
• Assist with special events, vendor presentations, and showroom promotions.
• Perform general office duties including filing, scanning, copying, and organizing documents.
• Maintain confidentiality of customer and company information.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, administrative, retail, or customer service experience required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Strong customer service and hospitality mindset.
• Ability to remain calm and professional in a busy environment.
• Attention to detail and excellent follow-through.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic computer skills.
• Ability to learn customer relationship management (CRM) and scheduling software.
• Reliable, punctual, and able to work independently as well as part of a team.

Preferred Skills

• Experience working in a design, home improvement, construction, or luxury retail showroom.