The Transaction Coordinator II is responsible for managing the end-to-end processing of participant transaction requests related to distributions, loans, and required government reporting including complex transaction types (brokerage, defined benefit, etc.) as well as performing peer-level quality reviews. This role supports clients by ensuring accurate, timely service while maintaining compliance with ERISA, IRS, and DOL rules. The successful candidate will thrive in a fast-paced environment, possess strong communication skills, and have the ability to work independently and collaboratively.

Key Responsibilities

· Serve as the primary contact for internal team members, clients, financial advisors, and recordkeepers regarding participant transaction requests.

· Monitor personal and shared workflow dashboards daily to manage new and pending transaction requests.

· Process and review participant transactions including but not limited to:
 - Termination distributions
 - In-service and hardship withdrawals
 - Loans and loan defaults
 - Required Minimum Distributions (RMDs)
 - QDROs and alternate payee distributions
 - Refunds and force-outs
 - 1099 preparation

 - SDBA/Brokerage accounts and Cash Balance/Defined Benefit plans

· Perform peer reviews for all transaction types to ensure accuracy, compliance, and adherence to internal standards.

· May serve as back up to the team lead(s) during their absence, ensuring continuity of operations and decision-making.

· Interpret retirement plan documents to confirm eligibility, vesting, and compliance.

· Ensure all transaction requests are in good order and processed according to internal service standards.

· Maintain organized records and documentation consistent with firm practices.

· Collaborate with team members and management to improve workflows and service delivery.

· Attend internal staff meetings and participate in departmental initiatives.

· Strong understanding of retirement plan distribution, withdrawal, and loan processes

· Familiarity with ERISA, IRS, and DOL rules

· Excellent communication and customer service skills (verbal and written)

· High attention to detail and ability to meet deadlines in a high-volume environment

· Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

Preferred:

· 2+ years of experience in a retirement plan administration or similar financial services role

· Experience with recordkeeping platforms and tools (e.g., PensionPro, FT William)

· Familiarity with various recordkeeper systems and online processing platforms

· Knowledge of SDBA/brokerage account distributions and Cash Balance/Defined Benefit plan distribution rules

Key Attributes for Success:

· Proactive communicator who sets and manages expectations with clients and advisors

· Positive, team-oriented mindset with a “can-do” attitude

· Ability to multi-task and adapt to routine and non-routine activities

· Strong organizational and problem-solving skills

· Desire and willingness to grow technical knowledge in retirement plan operations

Why MAP?

At MAP, you’ll be part of a team working on a national scale — serving more than 10,000 plans across more than 6,500 businesses — which means exposure to a complexity and variety of plan designs you’re unlikely to find at a local or regional TPA.

You’re helping evolve best practices, mentoring the next generation of Transaction Coordinators, and contributing to a growing national firm that appreciates your expertise. We’re technology-forward and people-fueled, and we invest in the professionals who help us stay that way.

Benefits

• Medical, Dental & Vision — we cover 80% for employees, 50% for dependents

• 401(k) with safe harbor contributions

• Generous open PTO policy

• Life insurance, FSA & HSA

• Ongoing industry training and professional development

• A team that genuinely likes working together

Ready to bring your expertise to a team that will put it to work? Apply with your resume and salary expectations — we’d love to hear from you.

MAP Retirement is an equal opportunity employer. We are committed to a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, disability, or criminal record.