JOB TYPE: FULL-TIME

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 

Position Summary:

The Medical Office Assistant (MOA) will provide excellent patient and physician customer service. Responsibilities will include greeting patients and visitors, verifying patient information in the NextGen system, collecting co-payments, and performing automated appointment scheduling. The MOA will also maintain patients’ medical charts. 

Key Results Areas (KRAs):

· Check-in process: Effectively checks in patients by: greet, Arrive, verifying benefit coverage, verify and entering referral, verify and update FSC and demographic information, collect and post co-pay and self-pay balance, generate lab/procedure orders, pharmacy provider, obtain complete medical history and HIPAA forms.

· Patient scheduling process: Effectively schedules patients from bump list and reminder.

· Medical records process: Accurately creates and maintains charts in paper and electronic formats. Effectively scans and indexes electronic records.

· Charge entry process: Accurately completes charge entry process and can effectively resolve registration and charge entry edits.

· Payment posting: Accurately completes Payment posting process using NextGen PM system

· Office Administration: Accurately generates no-show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services

· Patient satisfaction: Meets patient and physician expectations

· Check-out process: Effectively checks out patients by scheduling return appointments, and procedures, collecting and post co-pay and self-pay balances, coding accurately, and complete encounter forms.

· Telephone support: Answers, screens & directs incoming calls, and answers basic patient-related questions and/ or problems.

· Billing and HIPAA regulatory compliance: Complies with the letter and spirit of Billing and HIPAA regulations

Core Competencies 

· Effective interpersonal and communication skills required

· Excellent telephone etiquette

· Ability to prioritize and multi-task

· Ability to maintain confidentiality 

Committed to supporting UCH’s standard to medical excellence

Education & Experience:

· High School diploma or equivalent Required

· 1 -2 years of work experience in a medical office setting Required

· Experience using medical billing system Preferred