Bilingual Loan Service Representative| Location: 11149 Research Blvd Ste 300, Austin, TX 78759 | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: $43,000-$47,500 | FLSA Status: Non-exempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re passionate about helping members, enjoy working in a fast-paced lending environment, and are fluent in both English and Spanish, our Bilingual Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day.

What You'll Do

Consumer Loan Processing & Member Support

• Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish 
• Assigning completed loan applications to loan officers for review 
• Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services 
• Assisting walk-in members with loan information, application needs, and closing of loans 
• Processing advances on existing lines of credit (LOC) and VISA cards 
• Obtaining payoff amounts for refinances and calculating vehicle values for loan officers 

Loan Documentation & Retention

• Preparing release of title or lien documentation for management approval 
• Performs duties related to loan retention 
• Process payoff checks and balancing of totals 

Administrative Support

• Providing backup support to the reception area as needed 
• Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners 

What You Bring

• Minimum of six (6) months of related lending experience 
• High school diploma or equivalent 
• Professional fluency in English and Spanish (verbal and written) 
• Strong organizational skills, attention to detail, and effective time management 
• Ability to work independently and manage multiple tasks 
• Excellent verbal and written communication skills 
• Strong customer service orientation 
• Proficiency with Microsoft Word and Excel 
• General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication 

Preferred Experience

• Six months of related lending experience in a bank or credit union 
• Experience assisting members or customers in a financial services environment 
• Familiarity with consumer lending processes and documentation 

Why You'll Love Working Here

• We're more than a credit union — we're a community 
• Supportive culture with opportunities for growth and development 
• Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation 
• Opportunity to help members achieve their financial goals through exceptional lending service 

Additional Requirements

• Good credit standing (verified prior to interview) 
• Successful background check and drug screening upon offer 

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.