*This job position is strictly on-site in Washington State. This is not a remote position*

Benefits of Working at Nisqually Red Wind Casino Include: 

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) 
• FREE Short-Term Disability, Life and Accident Insurance 
• FREE Meal during shift 
• FREE gaming license renewals 
• FREE uniform dry cleaning services 
• $1 per hour shift differential 
• Paid Time Off & Paid Holidays 
• Floating holidays 
• 401(K) Retirement Program (match up to 4%) 
• Tuition Reimbursement 
• Health & Wellbeing Reimbursements 
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) 
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards) 
• Flex spending and Dependent care spending 
• Career advancement opportunities 
• Periodic Team Member contests and giveaways 
• Team Member dining and gift shop discounts 

POSITION OBJECTIVES: Support the computer systems to assist the casino Team Members in providing exceptional service and value to casino guests.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY: Install new software releases, system upgrades, evaluate and install patches and resolve software problems. Maintain data files and monitor system/server configuration(s) to ensure data integrity. Assists other team members in troubleshooting problems. Provide Tier II/III-level telephone support and troubleshooting. Mentor IT Technicians. Provide analysis and recommendations regarding the computer system configuration and needs of the Casino. Rely on instructions and pre-established guidelines to perform the functions of the job.

ESSENTIAL FUNCTIONS OF THE JOB:

• Mentor IT Technicians.
• Ensure the integrity of authorized company computer systems.
• Monitor the system daily and respond immediately to security or usability concerns.
• Communicate information about system changes, issues and problems through proper channels to appropriate Team Members.
• Submit written reports to IT Director regarding integrity issues and other reporting as assigned.
• Train Team Members where needed and/or directed.
• Provide technical support for both hardware and software issues our users encounter.
• Responsible for guest service training and facilitating the Guest Service Policy.
• Perform other duties as assigned.

QUALIFICATIONS

Required skills and knowledge:

• High school diploma or GED certificate.
• Any one or any combination of the following that totals two academic years (24 months): (a) college/vocational/technical (b) work experience related to computer software or hardware.
• Advanced knowledge of computer functions and operations.
• Advanced knowledge of networks and peripherals.
• Advanced knowledge of diagnosing computer problems.
• Two years’ experience of installing and administrating Microsoft operating systems outside of training or education.
• Four years working in Information Technology.
• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• M365 Certified: Fundamentals.
• Ability to work all shifts including weekends and holidays.
• Pass NRWC pre-employment testing.
• Must be dependable, responsible and willing to work a flexible schedule.
• Ability to respond to critical issues after working hours on a limited basis.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Excellent interpersonal skills.
• Ability to manage people.
• Ability to work without direct supervision.
• Possess excellent decision-making skills.
• Ability to manage time effectively.
• Administrative abilities, including record keeping.
• Excellent customer service skills.
• Ability to obtain a Class III Gaming License.
• Preferred skills and knowledge:
• Microsoft MCSA or MCSE certification.
• Bachelor’s Degree in Computer Science.
• Preferred skills and knowledge:
• Microsoft MCSA or MCSE certification.
• Bachelor’s Degree in Computer Science.

PHYSICAL REQUIREMENTS:

• Ability to stoop, kneel, crouch, reach, push, and pull.
• Ability to stand or move around continuously for 8 or more hours.
• Ability to lift 75 pounds.
• Ability to tolerate a smoke-filled environment.

NATIVE AMERICAN HIRING PREFERENCE