We are Hiring! 

Job Posting: RECEPTIONIST

Location:  324 W Buffalo S. Ithaca NY

Department:   Tompkins Service 

Employment Type: Per Diem

Salary:  $17.00 an hr

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

We serve people regardless of their religion, beliefs, race, or ethnicity.

We support all people in need, no matter how they identify themselves. 

We want our staff to represent the communities we serve. 

We welcome applicants from all backgrounds.

Be yourself, because everyone else is already taken!

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description:

To serve as the initial point of contact for Catholic Charities Tompkins Tioga (CCTT) Tompkins County Services, providing exceptional receptionist support, including answering phones, greeting visitors warmly, and directing them appropriately. Additionally, responsible for managing office communications and coordinating volunteers to support Tompkins county’s organizational operations effectively. 

Essential Duties and Responsibilities:

• Provides receptionist support in a warm, welcoming, and professional manner, directing visitors to the appropriate staff members. 
• Manages a multi-line phone system. Answer and direct calls for Tompkins office, taking and relaying messages accurately and promptly as needed. 
• Addresses visitor and caller inquiries regarding the organization and provide accurate information. 
• Serves as the point of contact for clothing closet volunteers and manage volunteer schedules. 
• Maintains office security by following safety procedures and controlling access. 
• Performs data entry to document services rendered, update household records, and enter intake forms. 
• Processes and distribute personal care products and diapers. 
• Accepts clothing and other donations, and process tax receipts for clothing donations. 
• Monitors and maintains sign-in logs for staff, volunteers, and clients. 
• Maintains reception and lobby areas, keeping them tidy and presentable. 
• Assists with various administrative tasks such as copying, faxing, and managing files. 
• Respects the confidentiality of everyone who comes in for services. 
• Attends staff meetings and other Catholic Charities functions.
• Completes other duties as assigned.

 Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications:

Education: Associates’ degree in Human Services related field preferred. High School Diploma or Equivalent required.  

Credentials: Valid NY State Driver License and access to a reliable vehicle 

Experience: Two years’ experience with reception duties. Bi-lingual is preferred but not required.  Relevant years of experience and education will be considered

Additional Requirements:

• Complies with all relevant federal and state laws and regulations, including those governing confidentiality, privacy, program standards, billing, and documentation. All tasks must align with CCDR’s corporate compliance and ethics program. 
• Demonstrates excellent verbal and written communication skills. 
• Adheres to policies and procedures outlined by CCTT. 
• Capable of effectively multitasking and prioritizing duties. 
• Promotes cooperation and teamwork across agency, department, and program levels using positive and constructive communication techniques. 
• Maintains strict confidentiality concerning all reviewed records, including consumer, employee, and billing records. 
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Able to analyze and interpret data and resolve problems effectively. 
• Holds a valid NYS Driver’s license and maintains a driver's record acceptable to the agency and insurance carrier. 
• Possesses a reliable, registered, and insured vehicle for continuous use. 
• Demonstrates a strong commitment to the Agency's Mission Statement. 
• Familiar with local Human Service Agencies. 

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:  Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact in our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet