• Partner with business units to gather, document, and validate functional and technical requirements for system enhancements and new implementations.
• Translate business needs into clear, detailed specifications for IT and vendor teams, ensuring alignment with organizational objectives.
• Conduct gap analyses and recommend system solutions to improve operational efficiency, compliance, and loan quality.
• Lead and coordinate user acceptance testing (UAT), ensuring system changes meet business requirements and perform as intended.
• Develop process flows, use cases, and documentation to support system changes and enhancements.
• Provide day-to-day system support, troubleshooting issues, and coordinating resolutions with IT or vendors.
• Assist in system configuration, setup, and maintenance for core mortgage platforms and related applications.
• Collaborate with compliance and operations teams to ensure systems meet regulatory and investor requirements.
• Monitor and evaluate system performance, identifying opportunities for automation, integration, and process improvements.
• Serve as a liaison between business stakeholders and technology teams to ensure effective communication and solution delivery.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field required.
• 3+ years of business systems analysis or related experience in financial services or mortgage lending; Non-QM/wholesale mortgage experience strongly preferred.
• Strong understanding of mortgage technology platforms (LOS, CRM, pricing engines, document management systems, etc.).
• Proven ability to elicit requirements, perform system analysis, and deliver process improvements.
• Familiarity with regulatory and compliance requirements impacting mortgage systems (e.g., TILA/TRID, RESPA, UDAAP).
• Exceptional analytical, problem-solving, and communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Experience with SQL, reporting tools, or data analysis a plus.