Why Join Our Team?

Rural Medical Services is seeking a Patient Service Representative to join our Newport team. Enjoy a Monday-Friday schedule, 11 paid holidays, generous paid time off, excellent health benefits, a 403(b) retirement plan with employer matching, and the opportunity to make a meaningful impact in your community.

Job Type: Full-time

Pay: Starting at $16.00 per hour

Benefits

• 403(b) 
• 403(b) matching 
• Dental insurance 
• Disability insurance 
• Employee Assistance Program (EAP) 
• Health insurance 
• Health Savings Account (HSA) 
• Life insurance 
• Paid time off 
• Vision insurance 

Schedule

• 8-hour shift 
• Day shift 
• Monday-Friday 

Purpose

As the first point of contact for our patients, you'll create a welcoming experience by scheduling appointments, answering questions, assisting providers, and delivering outstanding customer service while supporting the daily operations of our medical office.

Responsibilities

• Greet patients and serve as the receptionist in accordance with appointment and patient record policies. 
• Schedule appointments and accurately answer and route telephone calls. 
• Maintain patient records in accordance with established medical records policies. 
• Process patient payments and perform other clerical duties, including billing, filing, typing, and data entry. 
• Assist patients with completing required forms and documentation. 
• Perform other duties as assigned. 

Location: Newport, TN

Work Setting: In person

Relocation: Candidates must be able to reliably commute or relocate before starting work.

 Education

• High school diploma or equivalent (GED) required. 

License

• None

Qualifications

• Ability to quickly learn office procedures and workflows. 
• Ability to follow written and verbal instructions accurately. 
• Ability to perform basic mathematical calculations and maintain accurate financial records. 
• Excellent verbal and written communication skills. 
• Strong professional customer service skills. 
• Fluency in spoken and written English is required. 
• Bilingual (English/Spanish) skills are a plus. 
• Basic computer proficiency and the ability to learn new software applications. 
• Strong interpersonal skills and the ability to work both independently and collaboratively. 
• Ability to multitask, prioritize work, and maintain accuracy in a fast-paced environment. 

Equal Opportunity Employer

Rural Medical Services, Inc. is an Equal Opportunity Employer.