The Area Supervisor oversees daily residential services to ensure Person Centered Individualized Support Plans (PCISPs) are implemented effectively while maintaining the health, safety, and well-being of the individuals served. This role ensures compliance with all regulatory and organizational standards, supports and guides staff, and promotes a person-centered environment. The Area Supervisor models and promotes Tangram’s core values while fostering a culture of respect, accountability, and quality service.

Leadership Responsibility

• Advance Tangram’s mission, strategic plan, and values.
• Provide direction, leadership, performance feedback, and training for assigned staff.
• Build and facilitate positive relationships with clients, natural supports, teams, professionals, and members of the community. 
• Participate in ongoing professional development and promote continued development of team members.
• Identifies opportunities to add new clients, increase occupancy, and expand services to support program growth.

Duties/Responsibilities:

• Oversee Community Living Managers across multiple locations, ensuring consistent monitoring and implementation of client support plans, review of outcomes, documentation, and regular reporting on client progress.
• Ensure health and safety of clients including review of medication administration, follow-up on medical appointments, emergency planning, site inspections, and emergency drills. 
• Ensure staff are well prepared to provide client care and support through direct training, coordinating training, and collaborating with other professionals to ensure training is thorough and effective.
• Ensure accurate service allocations and utilization of client resources.
• Obtain and/or complete all admission, enrollment, and training documents for clients.
• Participate and help guide Person-Centered Individualized Support Plan (PCISP) team meetings.
• Create meeting notes for client meetings.
• Create Monthly Reports and upload them to the Bureau of Disabilities (BDS) portal. 
• Maintain client electronic and in-home records including contacts, financial data, and medical appointments. 
• Respond to and report critical issues, incidents, and emergent needs.
• Provide direct support for clients as needed including transportation to appointments, community engagements, and personal care. 
• Oversee and implement entitlement systems as it relates to Social Security, Medicaid, Medicare, and Section 8 housing, providing needed documentation. 
• Maintain compliance with service standards and accreditation requirements. 
• Participate in recruitment, hiring, onboarding, performance evaluations, and ongoing feedback to maintain high performance and team engagement.
• Review and approve staff schedules to ensure adequate coverage while proactively managing staffing levels to minimize overtime expenses and maintain efficient use of resources.
• Other duties as assigned. 

 Required Skills/Abilities:

• Strong leadership qualities include excellent communication skills, ability to provide on-call support in a 24-hour setting, demonstrates strong ethical standards, and promotes a culture of learning and growth.
• Must maintain CPR and first aid certification. Must pass Medication Administration and must stay current on all other training as defined by state, accreditation body, or agency guidelines. 
• Working knowledge of Microsoft products.

Education and Experience:

• Bachelor's degree in rehabilitation, psychology, or related major. Consideration may be given to experience and extraordinary performance in lieu of degree.
• Three years of experience in the human services field with one year of supervisory experience. 
• Must be 21 years of age or older, must have a valid driver’s license, acceptable driving record, meet agency’s driver insurability requirements, reliable vehicle, and up to date automobile insurance. 

Physical Requirements:

• This position requires significant bending, lifting, and stooping. 
• Alternating periods of sitting or standing as dictated by client needs.
• Must be able to lift/transfer individuals and physically assist clients with movement and care.
• Ability to lift a minimum of thirty-five pounds.
• Repetitive physical activity

Benefits

• Health, Dental, and Vision Insurance
• 401 (k) Plan
• Group Life Insurance
• Health Savings Account
• Employee Discount Program
• Paid Time Off and Sick Time