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Description

Core Focus:

The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.

Role and Responsibilities:

Managing customer accounts
Handling a large number of phone calls
Maintaining relationships with carriers and customers
Scheduling shipments
Providing input and completing freight bills
Assisting with communication with carriers when issues arise
Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
Documenting special service requirements of customers and warehouses
Managing unplanned accessorial charge issues related to the customer and related warehouses
Representing the customer when working with contracted carriers
Tracking on time pickups and deliveries
Entering loads and appointments in the WMS
Setting pick up and delivery appointments with warehouses
Tracking loads and monitoring delivery
Scheduling appointments
Notifying customers of any issues, excess charge, and excess charge billing

Required Experience

A high school diploma
1-2 years of customer service experience
Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
Ability to calculate in all units of measure
Ability to apply common sense understanding to instructions
Ability to deal with problems involving several concrete variables

Preferred Skills:

Strong customer service skills and ability to engage with the customer.
Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
Data entry and analysis. Excellent attention to detail.
Strong judgment and decision-making skills.
Ability to multi-task and be adaptable to change.
Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.

Location:

8 hour shift

Monday – Friday

7:00AM – 4:00PM