The Mortgage Services MERS Specialist provides Tier 1 application support for clients on all Mortgage Electronic Registration Systems (MERS) compliance requirements, primarily using mintrak2 and MERS Third-Party Review Services. This role involves troubleshooting application-related issues, assisting clients with MERS reconciliation processes, and ensuring compliance with MERS regulatory requirements. The Specialist also performs MERS Annual Review services, including a detailed review of mortgage loan documents.

Pay Range: $20.00 to $22.75

Schedule: Full-time Monday - Friday; 8am - 5pm

Benefits: Benefits eligible including Medical, Dental, Vision, Time Off, and 401(k) Retirement plan.

Responsibilities:

• Provides Tier 1 support for MERS-related applications, including troubleshooting issues, assisting clients with system navigation, and escalating complex cases when necessary.
• Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes.
• Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system.
• Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries.
• Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements.
• Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance.
• Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting.
• Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance.
• Support monthly client reporting needs, ensuring data accuracy and compliance.

• High school diploma or GED; 3+ years of experience in mortgage loan processing, servicing, or application support; or an equivalent combination of education and experience.
• Strong knowledge of MERS compliance requirements.
• Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred.
• Experience working with large data sets and performing data reconciliation.
• Ability to read and interpret documents such as company policies; ability to write reports and client correspondence.
• Previous experience working with clients/customers in a support or service role.
• Excellent communication skills across all levels of staff.
• Proficiency in Microsoft Office, with advanced knowledge of Excel and Word.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.