POSITION SUMMARY:

The Human Resources Generalist, under the general direction and guidance of the Human Resources Manager, maintains and develops effective internal procedures, handles employee relations issues, supports recruiting and retention efforts, and keeps performance at peak levels through effective performance management systems.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). 

ESSENTIAL JOB FUNCTIONS:

1. Ensures compliance with all policies, procedures, and regulatory requirements, including, but not limited to, Equal Employment Opportunity (EEO), Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Department of Labor (DOL), Workers' Compensation, and Texas Workforce Commission (TWC).
2. Represents the department in the unemployment process, including attending TWC Unemployment Hearings on behalf of the organization.
3. Provides support and guidance to management and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances, such as reasonable suspicion testing and investigating allegations of wrongdoing and terminations.
4. Disseminates, effectively communicates, and upholds Human Resources policies, procedures, and practices, and ensures staff is properly trained and oriented to expectations.
5. Facilitates learning and development programs and initiatives that provide internal development opportunities for employees.
6. Gathers, maintains, analyzes, and reports HR metrics to identify trends, patterns, and insights and to support data-driven decision-making.
7. Monitors, reviews, verifies, and completes Department of Transportation (DOT) employment verification.
8. Administers DOT random drug testing programs and updates DOT driver credentials and qualification records, including Commercial Driver’s License, medical examiner certificates, and other required documentation, to maintain compliance with laws and regulations in the DOT Platform.
9. Conducts New Employee Orientation sessions and New Leader Orientation.
10. Conducts employee offboarding tasks, including exit interviews.
11. Updates employee information in various systems, including the learning management system (LMS), Human Resources Information System (HRIS), and Employee Engagement Survey Platform.
12. Processes HR-owned employee reimbursements accurately and in a timely manner.
13. Coordinates 90 Day employee check-in meeting with CEO, documents feedback, and provides leadership with relevant feedback.
14. Supports recruiting efforts by participating in interviews and hiring events.
15. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
16. Creates and updates standard operating procedures (SOPs), as needed.
17. Plays a role in the execution of the Business Continuity of Operations Plan (COOP) during disasters.
18. Reliable, consistent, on-site attendance is a requirement. This position requires dependable attendance to meet the needs of the business, including attending and participating in meetings and presentations.

SUPERVISORY RESPONSIBILITIES:

May lead or manage one or more indirect reports by providing guidance and/or oversight to employees and/or contractors. Develops and maintains roles, responsibilities, and expectations. Practices performance management in support of employee development, and perform administrative duties associated with being a people manager. Responsibilities include interviewing, planning, directing work, and resolving problems. Responsibilities also include sponsoring and participating in and/or supporting project teams sponsored by other management team members.

QUALIFICATIONS:

Education/Experience:

• Bachelor's degree from an accredited four-year college or university in Human Resources, Organizational Development, or a closely related field. 
• 3-5 years of progressive Human Resources experience in multiple Human Resource areas, with a minimum of two years in Employee Relations in a Warehouse, Manufacturing, Logistics, or similar environments.
• Has a working knowledge of Title VII, ADA, ADEA, compliance with regulatory agencies, and company programs. 
• Has a working knowledge and experience with human resources information systems.
• Bilingual in English/Spanish strongly preferred

Certificates, Licenses, and Registrations:

• SHRM-CP or PHR preferred.
• Must have reliable transportation, a valid driver’s license, and insurance.

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook.
• Ability to meet and work with a diverse population.
• Ability to work effectively with situations that require tact and diplomacy.
• Ability to establish and maintain effective working relationships with co-workers, clients, and staff of other departments.
• Must have excellent written and verbal communication skills with the ability to effectively interact and communicate in English with all levels within the company in English. 
• Demonstrated ability to work independently to complete projects.
• Demonstrated ability to effectively collaborate with cross-functional teams and senior-level leadership.
• Excellent conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent time management skills.

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality Manages Conflict / Presentation Skills

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 25 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee must occasionally travel to other sites for business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED:

Travel is required for this position (up to 10% of the time and on a domestic basis within our 18-county service area as well as sometimes out of our service area for conferences and training). 

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.