Job Summary: Responsible for supporting the CSR team and helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues. Monitor CSR’s workloads, customer concerns and order rate entry to ensure efficiency is met.  

The ideal candidate will have a strong background in sales with a focus on customer services. If you are passionate about delivering excellence, we encourage you to apply and become a valued member of our team. 

 Essential Job Functions: 

• Handle customers’ inquiries by email, phone or in person. 
• Quoting, placing, and scheduling orders provided by large customer base. 
• Provide information about the products and services. 
• Resolve customer issues and concerns. 
• Develop and maintain a knowledge base of the evolving products and services. 
• Maintaining and growing customer relationships. 
• Monitor team order entry and process.  
• Distribute workload efficiently.  
• Maintain positive and professional relationships with teams and customers. 
• Attend meetings and provide sales updates. 
• Assist in any administrative capacity when needed. 
• Crosstrain on other responsibility to cover other positions responsibilities when needed. 
• Assisting management with special projects if needed. 
• Responsibilities may vary and may not be limited to the list above. 

 Required Skills & Abilities: 

• Associate degree or college education preferred.   
• Previous experience in customer service, sales, or other related fields preferred. 
• Excellent written and verbal communication skills 
• Bi-lingual in Spanish helpful 
• Self-motivated team player with strong communication skills. 
• Must possess good time management and effective decision-making skills. 
• Ability to work independently in a fast-paced environment. 
• Ability to work under pressure. 
• Must be proficient in MS Office. (Outlook, Word and Excel) 
• INFOR knowledge highly desirable 
• Ability to operate general office equipment 
• Excellent communication skills, able to communicate confidently and professionally at all levels. 
• Organization, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Verbal Communication. 

Physical Requirements: 

• Office / Warehouse environment  
• Able to work in a fast-paced environment