Position Summary

Pathways Autism Center is seeking an experienced and driven Business Manager to oversee the daily operations, growth, and overall success of our clinic. This leadership role partners closely with the Regional Director and clinical leadership to ensure operational excellence, exceptional client experiences, and a positive workplace culture. The Business Manager is responsible for clinic operations, staff leadership, financial stewardship, community engagement, and the implementation of organizational policies and procedures while supporting our mission of providing high-quality autism services.

Key Responsibilities

Strategic Growth & Performance Management

• Partner with the Regional Director to establish clinic goals, objectives, and growth strategies.
• Develop and implement business plans that support operational efficiency and long-term success.
• Track and report weekly Key Performance Indicators (KPIs) to measure progress toward annual goals.
• Analyze internal and external data to identify trends, improve performance, and support decision-making.
• Collaborate with clinical teams to monitor client authorizations, documentation, report deadlines, signatures, and compliance requirements.
• Ensure the clinic has the staffing, equipment, and operational resources needed to meet service demands.

Clinic Operations

• Oversee the day-to-day operations of the clinic to ensure efficiency, productivity, and exceptional service delivery.
• Manage the clinic's master schedule in collaboration with clinical leadership.
• Partner with internal departments—including Clinical, Finance, Human Resources, Billing, Accreditation, and Regional Leadership—to implement organizational initiatives and maintain compliance with company policies and accredidation standards.
• Monitor and manage the clinic budget and operational expenses.
• Serve as the primary on-site liaison with property management or landlords regarding facility needs.
• Facilitate efficient operational meetings that maximize the time of both clinical and administrative teams.
• Ensure compliance with credentialing requirements, government regulations, and payer expectations.
• Manage the referral pipeline and oversee the onboarding process for new clients.
• Resolve client and family concerns promptly while ensuring a positive experience for clients, caregivers, funding sources, and referral partners.
• Participate in administrative meetings, professional development opportunities, and organizational initiatives.

Leadership & Staff Management

• Provide leadership, coaching, and performance feedback to administrative staff while fostering accountability and professional growth.
• Partner with Human Resources in recruiting, interviewing, hiring, onboarding, and training new employees.
• Ensure onboarding for Behavior Technicians, Lead Behavior Technicians, Float Behavior Technicians, and administrative staff reflects Pathways' mission and values.
• Oversee the client intake process, including intake documentation, scheduling assessments, and collecting required paperwork.
• Manage administrative staff assignments, productivity, and performance.
• Provide operational leadership to clinical staff on non-clinical responsibilities.
• Co-lead staff meetings with supervisors and management and coordinate monthly ABA-related staff education sessions.
• Address operational performance concerns through coaching, counseling, and progressive discipline while maintaining a supportive, growth-focused environment.

Community Engagement & Culture

• Build and maintain strong relationships with community partners, including Community Mental Health organizations and referral sources.
• Represent Pathways Autism Center at community events, conferences, and networking opportunities.
• Plan, coordinate, and participate in autism awareness events and community outreach initiatives.
• Foster a positive, professional, and mission-driven workplace culture that reflects Pathways' values.
• Lead employee engagement initiatives, recognition programs, holiday celebrations, and other activities that strengthen team morale and retention.

Core Competencies

Successful candidates will demonstrate the following competencies:

• Excellent written and verbal communication
• Integrity and professionalism
• Accountability and responsibility
• Global and cultural awareness
• Relationship management
• Conflict resolution and problem-solving
• Strong organizational and time management skills
• Data analysis and decision-making

Qualifications

Required Education & Experience

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field and three to five years of relevant business administration experience; or
• Master's degree in Business Administration or a related field with a minimum of two years of relevant business experience; or
• Seven years of progressively responsible business administration experience; or
• An equivalent combination of education and experience.

Preferred Qualifications

• Master's degree in Business Administration or a related field.
• Three to five years of experience as a Business Manager or in a comparable leadership role within healthcare, behavioral health, or human services.
• Experience managing budgets, operational performance, staffing, scheduling, and process improvement.
• Strong proficiency with Microsoft Office and healthcare management systems.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position.

• Regularly required to communicate effectively by talking and hearing.
• Must possess close vision and the ability to adjust focus.
• Occasionally lift or move files and materials weighing up to 50 pounds.
• Ability to bend, reach, and open filing cabinets as needed.
• Ability to remain seated at a desk for extended periods while also maintaining regular movement, stretching, and activity throughout the workday to support overall health and wellness.

Work Schedule

This is a full-time position. Typical work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Pathways is committed to supporting a healthy work-life balance and strives to create an environment that allows employees to successfully balance their professional and personal responsibilities.

Travel Requirements

Occasional travel may be required to other Pathways Autism Center locations, affiliated divisions, community meetings, conferences, training events, and other geographic locations as business needs require.

What We Offer

At Pathways Autism Center, you'll have the opportunity to make a meaningful impact on the lives of children and families while helping build a high-performing, mission-driven organization. We value collaboration, leadership, continuous improvement, and creating a workplace where employees can grow professionally while making a difference every day.

Benefits

At Pathways Autism Center, we believe our employees are our greatest asset. We are committed to providing a comprehensive benefits package that supports your health, financial well-being, and professional growth.

Eligible employees may enjoy:

• Competitive compensation
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) retirement plan with employer match 
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Career advancement within a growing organization
• Employee recognition and appreciation programs
• A collaborative, mission-driven culture focused on improving the lives of children and families

Benefits eligibility and offerings are subject to plan terms and company policy.

Equal Employment Opportunity

Pathways Autism Center is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants who require an accommodation should notify Human Resources so appropriate arrangements can be made.