About BankFund:

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 60% of the time but this is subject to change based on health and safety standards and operational need.

Responsibilities:

Leadership

· Owns the day-to-day leadership of the department’s operations by driving team performance, accountability, engagement, and operational excellence.

· Leads, coaches, all team members representatives to strengthen technical expertise, decision-making, and leadership capabilities. Assistant Manager has direct responsibility for the Funds Transfer Analysts.

· Creates a culture of accountability through regular coaching, performance feedback, career development planning, and recognition.

· Manages all aspects of employee performance, including goal setting, performance evaluations, succession planning, corrective action, salary recommendations, promotions, and hiring recommendations.

· Builds and maintains a highly engaged team by fostering collaboration, open communication, employee development, and positive morale.

· Ensures departmental staffing levels, scheduling, and resource allocation effectively support operational demands and service expectations.

· Serves as the primary operational leader for the department, ensuring daily priorities are executed and operational goals, service levels, productivity, quality, and risk objectives are consistently achieved.

· Develop workforce plans that support business growth, employee development, succession readiness, and operational continuity.

· Identify future talent needs and create development plans to strengthen internal bench strength and career progression opportunities.

· Identify and develop emerging leaders within the department through mentoring, stretch assignments, cross-training, and leadership development opportunities.

· Lead employee engagement initiatives by monitoring team feedback, identifying improvement opportunities, and implementing programs that strengthen employee satisfaction, retention, and organizational culture.

· Monitor member feedback, complaints, service trends, and operational outcomes to identify opportunities that improve the overall member experience.

· Partners with the Manager to identify organizational needs, recommend strategic improvements, and implement initiatives that improve efficiency, employee experience, and member service.

· Empowers employees through coaching and delegation while maintaining appropriate oversight and accountability.

· Leads by example, demonstrating professionalism, integrity, accountability, and a commitment to the Credit Union’s Service PACT philosophy.

Operational

• Oversees the daily operations of the Funds Transfer Services department, ensuring all wire transfer activities are processed accurately, efficiently, and within established service levels.
• Owns departmental operational performance by monitoring productivity, quality, service levels, risk indicators, and key performance metrics, taking corrective action when necessary.
• Leads the timely resolution of member inquiries, exceptions, and complex investigations related to Funds Transfer services.
• Partners with the Manager to develop, implement, and continuously improve operational procedures that enhance efficiency, controls, employee productivity, and the member experience.
• Maintains and updates departmental procedures, policies, job aids, and training documentation to ensure operational consistency and regulatory compliance.
• Oversees onboarding and technical development of new employees while ensuring ongoing cross-training and succession planning across the department.
• Maintains expert knowledge of wire transfer operations, fraud trends, NACHA requirements, Regulation E, OFAC, BSA, and other applicable regulations affecting electronic payments.
• Reviews and approves high-dollar wire transfers within assigned authority levels while ensuring appropriate risk controls and regulatory compliance.
• Serves as the operational escalation point for complex transactions, member issues, fraud concerns, and employee decision-making.
• Ensures daily balancing, reconciliation of department General Ledgers, and completion of operational controls in partnership with Accounting.
• Monitors departmental statistics, service metrics, operational trends, and exception reporting to identify opportunities for improved performance.
• Drives continuous process improvement initiatives by identifying automation opportunities, reducing operational risk, and improving workflow efficiency.
• Serves as the primary operational leader in the Manager’s absence, ensuring uninterrupted department performance and decision-making.
• Maintains strong partnerships with Fraud, Compliance, Accounting, Retail, Digital Banking, Information Technology, and other business units to support enterprise objectives.
• Represents the department during internal meetings, cross-functional initiatives, audits, examinations, and external vendor discussions when appropriate.
• Supports Business Continuity and Disaster Recovery planning by ensuring      departmental readiness and operational resilience.

· Promote a strong risk and control environment by identifying operational risks, addressing control gaps, and ensuring remediation activities are completed timely.

• Monitor and remediate audit findings, control deficiencies,      and operational risks related to assigned systems.
• Perform quarterly User or      System Access Reviews in accordance with BankFund’s security protocol.

Vendor and System Administration

• Provides      operational oversight and business input for system enhancements, platform      changes, and technology initiatives in partnership with the Supervisor and      Manager.
• Ensures      operational processes effectively leverage available system capabilities      to improve efficiency and member service.
• Maintain      productive relationships with third-party vendors and internal support      teams.
• Coordinate      software upgrades, testing, system changes, and implementation activities.
• Troubleshoot      system issues and work with vendors through resolution.
• Participate      in user acceptance testing (UAT) for new functionality and system      enhancements.
• Recommend      technology improvements that improve operational efficiency, controls, and      member service.

Process and Documentation

• Maintain      ownership of departmental procedures, policies, and operational      documentation.
• Ensure      documentation remains current with regulatory requirements, system      enhancements, and operational changes.
• Standardize      workflows and establish best practices across the department.
• Develop      training materials and knowledge resources to support consistent      operations.

Organizational 

• Champions a culture centered on accountability, engagement, operational excellence, and exceptional member service.
• Demonstrates leadership aligned with the Credit Union’s Service PACT philosophy while fostering a positive, collaborative, and inclusive work environment.
• Ensures departmental compliance with all federal regulations, Credit Union policies, and internal control requirements.
• Participates in annual BSA, OFAC, Regulation E, wire approval, fraud prevention, and other required compliance training while ensuring team readiness and adherence.
• Maintains awareness of emerging industry risks, payment trends, fraud schemes, and regulatory developments affecting Funds Transfer operations.
• Protects the confidentiality of Suspicious Activity Reports (SARs) and ensures immediate escalation of suspicious or unusual activity in accordance with regulatory requirements.
• Supports organizational initiatives, strategic projects, technology implementations, and operational enhancements as assigned.
• Models professionalism, integrity, accountability, adaptability, and sound judgment in all interactions.
• Performs other duties as assigned.

For internal purposes, this position is graded as Exempt - 12. 

The anticipated annualized base salary range for this position is $103,000 to $129,000. Final base salary for this role will be based on the individual’s job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.

Minimum Qualifications or Knowledge, Skills and Abilities Required 

• B.S. Degree or equivalent combination of education and experience
• 4      years of management or supervisory experience required
• 2      years of ACH, Wire Transfers or Share Draft Processing experience required
• 5      years of financial institution experience required
  
   

Professional Qualifications:

• Proficient PC experience using MS Office products (Word, Excel, Outlook); and working knowledge of financial      services industry core processing and automated banking systems, i.e., Fiserv or equivalent; with the ability to learn and adapt to new technologies      quickly.
• Strong      commitment to the Service IMPACT Philosophy (Proactive, Accountable,      Connected & Trustworthy)

Additional Requirements:

• Provides      an exceptional level of quality service for internal/external customers;      responds to customers' needs, questions and concerns in an accurate,      effective, and timely manner
• Exhibits      professional and effective listening, verbal, written and presentation      communication skills (group meetings, correspondence, reports and email),      with the ability to read, write, speak and understand English well to all      levels of the organization and members
• Solid      leadership skills to motivate and develop a strong work team
• Strong      analytical reasoning, problem-solving, attention to detail,      organizational, data review and time management skills, with the ability      to accurately manage multiple assignments, goals, reporting requests and      staffing schedules, ensuring priorities are set and commitments and      deadlines are met, with minimal direction and supervision
• Strong      working knowledge of bank accounting practices including the understanding      of debit/credit relationships; math skills to calculate interest, balance      accounts and locate routine mathematical errors
• Strong      understanding and working knowledge of Electronic Funds Transfers (EFT) to      include wire transfers, compliance, disclosures, and terminology related      to banking laws and regulations
• Experience      with accounting reconciliations and balancing General Ledgers
• Self      initiative to create new programs to help support and automate department      processes and reporting
• Demonstrated      ability to quickly focus on key issues and make decisions under pressure      of time constraints
• Ability to thrive in a demanding environment where volume, efficiency and accuracy are critical