Description
Primary Roles and Responsibilities:
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks.
- Answers questions in person or on the telephone and refer customers to other bank services as necessary.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Reconciles loan coupons and other transactions.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
- Complies with bank operations and security procedures by participating in all dual-control functions.
- Maintains customer confidence and protects bank operations by keeping information confidential.
Requirements
Minimum Education:
- High school diploma, GED, or equivalent
- Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred
- Prior supervisory or management experience a plus
Required Knowledge, Skills, & Abilities:
- Qualified applicants must have good customer relation skills and excellent communication skills.
- Must have the ability to lift such items as coin bags, trays, and cash drawers.
- Applicants must have strong computer skills and a working knowledge of Microsoft products.