Job Title: Home Buyer Program Coordinator

Department: Home Buyer Program

Supervisor: Home Buyer Program Manager

Direct Reports: None

FLSA Status: Non-Exempt

Approval Date: February 7, 2024

Pay Range: $19.23 - $20.67 p/hr.  plus full benefit package

Schedule: Monday - Friday; 8AM – 4PM; must be able to work evenings and weekends as required.

ORGANIZATION OVERVIEW:

Founded in 1981, Pensacola Habitat for Humanity is a non-profit, non-denominational, Christian ministry whose purpose is to improve communities through sustainable partnerships. Having built and renovated more than 1,600 homes, Pensacola Habitat seeks new and innovative ways to positively impact the community through various meaningful projects, including our Home Buyer and Community Development programs. Pensacola Habitat for Humanity offers unique financing opportunities to qualified applicants to provide affordable homeownership in Escambia and Santa Rosa 

counties. We are also the ONLY Habitat for Humanity affiliate who is also a NeighborWorks Charter Member. Pensacola Habitat is an affiliate of Habitat for Humanity International and follows HFHI’s non-proselytizing policy.

Our mission:

Seeking to put God’s love into action, Pensacola Habitat for Humanity brings people together to build homes, communities, and hope.

Our vision:

A world where everyone has a decent place to live. 

GENERAL DESCRIPTION:

The Home Buyer Program Coordinator manages, coordinates, or participates in all aspects of partnerships with approved homebuyer customers working toward affordable homeownership by helping to guide, educate, monitor, and support customers through completion of all program requirements. The Home Buyer Program Coordinator acts as the primary point of contact for customers, from just after approval for the program to the time of mortgage closing. This experienced and highly motivated individual works in tandem with and communicates frequently with staff members in other departments, including Lending Operations, Construction, and Community Engagement/ Volunteer Services.

The candidate for this position must have a strong case management background to oversee and communicate regularly in writing and by phone with all customers in the program at different stages of completion at any given time. Candidates for this position should demonstrate time management skills to multi-task and manage competing demands, possess the ability to navigate difficult or sensitive situations, communicate effectively regarding compliance issues, and maintain a high level of confidentiality while treating customers with professionalism, courtesy, and respect. The candidate for this position must be able to become a HUD certified housing counselor within 12 months of accepting the position.

The Home Buyer Program Coordinator assists in planning, scheduling, implementing, and facilitating homebuyer education activities. The candidate should have experience in making public presentations or facilitating group workshops and be willing to work a schedule that often includes evening and weekend hours.

CORE RESPONSIBILITIES:

•  Monitor, track, and assess customers’ completion of general and monthly requirements to ensure compliance with program guidelines while providing guidance and support to customers to help them overcome obstacles to success.
•  Facilitate the completion, signing, and processing of the partnership agreement and all other documents required from newly approved customers to initiate their full participation in the program.
•  Act as primary facilitator for Home Buyer Program Workshop. Oversee customer registration for all internal workshops. Create the annual homebuyer education workshop schedule in conjunction with the Home Buyer Program Manager. Coordinate with and assist other workshop instructors to ensure smooth implementation of home buyer education program.
•  Coordinate scheduling of affiliate-specific sweat equity opportunities for customers with the appropriate departments.
•  Maintain updated information in designated databases and spreadsheets for all relevant customer information, including progress toward program completion. Provide status reports to customers upon request and as required for internal meetings and periodic reporting purposes.
•  Assist in facilitating the home selection process for customers, in collaboration with staff from other departments, including property selection, house plan, and materials selections and providing off-site home tours as needed.
•  Participate in weekly, bi-weekly, and quarterly internal meetings as assigned.
•  Participate in mandatory training activities as dictated by the needs and requirements of the department and organization.
•  Complete other duties as assigned to meet the needs of the department and organization.

KNOWLEDGE, SKILLS, ABILITIES:

•  Excellent verbal and written communication skills
•  Professional personal presentation
•  Data management
•  Strong attention to detail
•  Strong customer service
•  Self-starter
•  Organizing and planning
•  Reliable and punctual
•  Excellent computer skills with Office Suites & other databases
•  Innovative problem solver
•  Valid Florida Driver’s License with good driving record 

EDUCATION, EXPERIENCE:

•  Associate degree preferred.
•  Two or more years of professional experience required, case management experience preferred.
•  Bi-lingual (Spanish speaking a plus).
•  Group facilitation experience highly desired.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

This position is primarily performed in an office setting and may require sitting for long periods of time. This position is often on their feet conducting workshops and showing homes. Driving within Escambia and Santa Rosa counties is common for this position. This position communicates with the public on a regular basis. On occasion, this employee will work on jobsites and perform other tasks that will require repetitive lifting of up to 25lbs. Anticipated work schedule follows general ‘business hours’ but requires flexibility to meet after-hour and weekend obligations, with no fewer than 40 hours per week expected.

Please note that this job description reflects the essential functions for this role but is not designed to be comprehensive and does not restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

BENEFITS

•  Healthcare
•  Dental
•  Vision
•  Short/Long Term Disability
•  Life Insurance
•  Accident Policy
•  Cancer Policy
•  403(b)
•  Monthly Wellness Benefit
•  Paid Time Off
•  Holiday Pay

Pensacola Habitat for Humanity provides equal employment opportunities to all employees and applicants for employment without regard to race,

color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service

in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination,

layoff, recall, transfer, leave of absence, compensation, and training